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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Life-changing and brilliant ethos

I'm an doctoral-level educated, broadly experienced and competent life manager but still walked out of a divorce in a financial mess. Stepchange helped me re-orient and establish a meaningful strategy and helped me make progress on paying down my debts. Their systems work perfectly with no irritation and their interpersonal skills are exemplary. Not patronising, extremely polite and results-focussed. This is how it ought to be done. Reviewed on: 12th August 2022

Sanity Saver

They changed my life over night . Offering judgment free advise and practical solutions to my spiralling debt. They gave me hope where I felt real anxiety and hopelessness. I feel as though there is light at the end of the tunnel and they have my sincerest gratitude Reviewed on: 12th August 2022

Words cannot express the gratitude I have in my heart for this charity

Step Change was there to support me when I felt like my debts were swallowing me up like quicksand. Will always be appreciative of their help during the dark days in my life. Reviewed on: 12th August 2022

Step Change have really helped me and thousands of others. Over the next few months they are going to be a lifeline for thousands more

Their advice and assistance has been invaluable in helping me deal with my debts and with my creditors. Reviewed on: 12th August 2022

Superb help

Superb aid in helping overcome debt management in an easy and professional way Reviewed on: 12th August 2022

Great commpashnite company

Was desperate needed help with my finances susidil step change put my mind to rest Reviewed on: 12th August 2022

Fantasic charity

Stepchange really helped me sort everything out for me to be able repay my debt comfortably fantasic people fantasic charity Reviewed on: 12th August 2022

No more sleepless nights

The company gave always acted professionally with empathy to my situation,and by their diligence and caring have eased the stress I found myself under. I have no hesitation in thoroughly recommending them as your go to help Reviewed on: 12th August 2022

Absolute game changer

This company has removed all the stress out of my life not only are they supportive whenever you have to do a budget and when you've got to talk to them about any debts. In the last 5-years to help me and my wife get to the point where there is only two more years to complete the repayment of any money that we have still owing. Reviewed on: 12th August 2022

Helpful and no judgment

Step Change are so helpful and understanding. They don’t judge the position we find ourselves in and just TRULY want to help people. I can’t thank Step Change enough for all they have done and continue to do for me. Reviewed on: 12th August 2022

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