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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Absolutely brilliant,

Absolutely brilliant, wish I knew about them before. If you are having money problems then these are the people to go to. . Reviewed on: 27th May 2026

Step change is a REAL CHANGE

Once you get past the "Form fill process, the after care is fantastic and a relief Reviewed on: 27th May 2026

All professional stuff and always good service.

All professional stuff and always good service. Reviewed on: 27th May 2026

Don’t struggle alone!.

You gave excellent help and advise when I was sinking. With your help I’m now on top of my finances. Reviewed on: 27th May 2026

No shame in asking for help! They will NOT judge.

StepChange helped me when I felt I had nowhere to turn. I’m now a few years into a debt management plan, which has allowed me to breathe again. If I’ve had the odd occasion where my finances have changed, they’ve helped to lessen the stress. Reviewed on: 27th May 2026

Stepchange, life changing

I would say overall stepchange has completely changed my life. The staff who i have spoken to there are incredible and always happy to help. Even phone you back if get cut off which is unheard of in most industries i would say. Reviewed on: 27th May 2026

A Lifeline

Stepchange has made such a change to our lives since helping us over four years ago. They have provided the lifeline to being to lead a normal life. A great organisation! Reviewed on: 27th May 2026

Very helpful in time of need.

Very helpful in time of need.I was strugling to make end meet. Tried to do it all myself. Now in one session you solved and sorted my problems Reviewed on: 27th May 2026

Very easy to deal with

Very easy to deal with and provided helpful advice. Would thoroughly recommend. Reviewed on: 27th May 2026

Best thing I ever done!

It was so stressful to contact and admit I needed help but as soon as I spoke to them they made me at ease with everything and just helped me with anything I needed it’s been a weight lifted these past few years and now I will be debt free next year finally so I’m just so happy thank you Reviewed on: 27th May 2026

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