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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17843 reviews)

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4.92

Based on 17,843 reviews, last reviewed 27th May 2026

150200% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Definitely reccomend step change Difficult to speak to a person but when I did they were absolutely brilliant! Not once did they make me feel like a criminal. They just helped me. I h... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17843)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Life saver

Life saver. Helped me manage my debts and i now pay a monthly amount wich goes to all my creditor's. Meaning i can relax and know that my debts are getting paid off. Reviewed on: 3rd September 2021

Stress has subsided thanks to Stepchange

Have helped me out a lot and taken my worry away Reviewed on: 3rd September 2021

Easy solution to money problem

From start to finish the process was so easy and non judgmental about your circumstances, was put at ease and helped me. Come up with a plan to suit my needs , excellent customer service caring and compassionate Reviewed on: 3rd September 2021

Extremely amazing

From the word go Stepchange have been so helpful. They took control of my debt my fears and have been clear and not judgemental about anything. The website and updated are very easy to use and very helpful. Reviewed on: 3rd September 2021

You can count on Stepchange to help pay off your debts.

I called step change a few years ago they helped me set up a Debt Management Plan (DMP) The debt letter from Creditors stopped dropping on the door mat a few months into plan, the plan runs smoothly with no further phone calls from my Creditors. Great Service and very helpful staff. 5 Star Service can't thank them enough. Reviewed on: 3rd September 2021

Saved my mental health

I was going insane, worries and suffered severe anxiety with my debt. Stepchange didn't judge me, just wanted to help. No I have no worries about any one knocking on my door or calling me Reviewed on: 3rd September 2021

Very helpful

If you are in trouble, step change will help. Reviewed on: 3rd September 2021

Incredible

Very nice and lovely people to deal with to help manage your creditors. Reviewed on: 3rd September 2021

Sorted my finances

I was in financial difficulty, Step change helped me to manage my finances and satisfied my creditors. Reviewed on: 3rd September 2021

Highly recommend

It was like a weight had been lifted. So helpful and understanding. Don't know what i would have done without them. Reviewed on: 3rd September 2021

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