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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13293 reviews)

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4.95

Based on 13,293 reviews, last reviewed 24th May 2025

204300% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Excellent service, professional,and friendly ... Excellent service, professional, friendly and understanding. Helped turn my life around. Would recommend to anyone struggling with debt. Reviewed on: 24th May 2025

Latest lowest rating:

1

There great very helpful willing to help There great very helpful willing to help Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13293)

Excellent . Could not fault them..

StepChange have been very efficient in handling my debt problems. They were prompt, efficient, courteous and sympathetic to my problems throughout. I’ve been dealing with them since 2014 and would recommend them wholeheartedly. Mounir TADROS Reviewed on: 8th July 2020

Excellent service

The service is Reassuring And ideal for people who are going through hard times life these especially with the finance. Reviewed on: 8th July 2020

The experience

I got in touch with Stepchange when I had money problems, they have helped me through these Difficult years With friendship as well as there experience with debts.. Reviewed on: 8th July 2020

Brilliant

From the very first time that I spoke to someone from StepChange they’ve been nothing but brilliant. Every member of staff has been supportive and provided me with all the information I needed. They’ve made me feel at ease and confident in the service they’re providing. I would highly recommend them to anyone. Thank you Reviewed on: 8th July 2020

Excellent Customer Service

Every staff I’ve spoken to at Step Change has helped me to resolve any issues I may have. Contacting them was the best decision I made - less anxiety as they continue to help me resolve my debts. Reviewed on: 8th July 2020

Super Super Charity

Very helpful and good service for financial problem. Recommended for everyone need help Reviewed on: 8th July 2020

Took away my stress and allowed me to breathe again

Being in debt is still pretty much a taboo subject in the UK. You dread phone calls and letters from creditors and live with constant dread, fear and anxiety. Step Change didn’t judge me. They guided me through the process and ultimately took the pressure from me so creditors couldn’t send me letters directly anymore And I didn’t have to dread letters and phone calls. I’m months away from being debt free, something I never imagined was possible. I know I have worked hard to pay every penny back and can be proud of myself rather than being ashamed and feeling like a failure. If you have serious levels of debt contacting Step Change could not only change your life, but ultimately save it. Reviewed on: 8th July 2020

Helpful Humans

I’m 4 years into my arrangement with 2 years (or hopefully less!) to go. Everyone I have dealt with at Step Change during this time has been helpful, knowledgeable and supportive. Some of the people I’ve spoken to have been in my position and their empathy is invaluable. I’m in this position due partly to circumstances beyond my control but I’ve never felt judged and I appreciate their own going support more than I can fully articulate. Reviewed on: 8th July 2020

Simply the best

Truly professional organisation. A life saver for many. 100% recommended. Reviewed on: 8th July 2020

Great help

They can make a difference to your life and well being x Reviewed on: 8th July 2020

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