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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
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0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Compassionate and respectful

5
Compassionate and respectful is the best way to describe the help I have received, honest and understanding to my needs and always empathetic to my situation Reviewed on: 22nd July 2021
Afretfer's avatar
Afretfer

They been so brilliant when I was in so much dept

5
The staff a friendly and always helpful Reviewed on: 22nd July 2021
Pretty Thulare's avatar
Pretty Thulare

Peaceful reassurance

5
If only I knew about StepChange a few years ago I would have had reduced stress levels a long time ago. They were excellent in handling my situation and in making me feel at ease with regards to my future. Reviewed on: 22nd July 2021
Karin Neveling's avatar
Karin Neveling

Stress busting.

5
I was completely stressed out with trying to set up payment plans with my creditors knowing how important this was having previously had a business that was declared bankrupt. From day one when I phoned for advice to the present day - I have found every member of their team whom I have dealt with to be kind, understanding and knowledgeable. They go to great lengths to make you see that there is light at the end of the tunnel. I am still on my plan and will be for a few more years but I know that if I need help or advice I can just pick up the phone. They certainly stopped me from “going over the edge”. They richly deserve this nomination. Reviewed on: 22nd July 2021
Joan Wright's avatar
Joan Wright

Straightforward, nothing hidden.

5
Helpful, supportive and flexible at all times, and very very patient. Transparent and always keeping one informed. Reviewed on: 22nd July 2021
Nick Gunning's avatar
Nick Gunning

Free of debt

5
I started by DMP in 2008 with support from Step change I took control of my debts. This my final year of my plan and I'll be debt free! Thank you for your support to get me where I am now. I would recommend step change to anyone in financial difficulty. Reviewed on: 22nd July 2021
Glenys Fletcher 's avatar
Glenys Fletcher

Easy to deal with take a lot of stress away

5
Been amazing to deal with nothing is a problem and they make the whole situation feel easy Reviewed on: 22nd July 2021
Ben 's avatar
Ben

Best debt relief people around

5
Helped when I had nowhere else to turn very friendly to talk to and it was like a weight lifting thoroughly recommend Reviewed on: 22nd July 2021
Jackie Warren's avatar
Jackie Warren

So supportive

5
The charity have been very supportive and knowledgeable I have recommended them several times. Reviewed on: 22nd July 2021
Paul Davis's avatar
Paul Davis

Excellent care and customer service

5
When in a desperate state and knew I had to take control of my debt, Step Change were patient and considerate. They were also always available when I had any questions or queries. Not just by email but also by phone. So when you felt in a vulnerable state, you could speak to a human who was always clear when explaining and always able to answer any question. I have felt so much better knowing I am paying off my debts in a manageable plan. Reviewed on: 22nd July 2021
Kirstie Allen's avatar
Kirstie Allen

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