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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

So helpful and friendly

The staff were very helpful especially on my first contact. They were friendly and put me at ease when discussing my finances. Reviewed on: 28th July 2022

It's a long road

Had just about given up on pretty much everything when I decided to call Step Change, Best Thing I have done, explained all the options I had and have helped me along the way, the road is a long, but with the help of Step Change eventually you will get to the end. Reviewed on: 28th July 2022

Amazing service

Such a great service that helps you see through the murky waters of debt Reviewed on: 28th July 2022

Amazing support for clients

I was struggling with debts and was wondering what to do , fortunately found step change and it’s amazing support which has helped me tremendously Reviewed on: 28th July 2022

Stepchange has given me control and and helped me learn budgeting tools along the way

I found Stepchange in 2018. Following a mental health crisis, and subsequent job loss my finances were spiralling out of control and I didn’t know which way to turn. Every time the phone rang or a letter came though the door I felt sick with worry dreading what was coming next. An ex-colleague found me in floods of tears and recommended Stepchange. I was terrified making the first call but need not have worried, I was greeted with a calm, friendly, reassuring voice and given advice on immediate remedial steps to take. The excellent support continued from there, within just a few weeks my DMP was set up and my creditors stopped chasing me for payments - the relief I felt was unexplainable, I could finally breathe and stop the constant worrying about money. As time went on and I felt stronger I was able to challenge payday loan companies for unaffordable lending. Some small wins allowed those debts to be cleared quicker. I started with over £14k in debt and a monthly payment of £88, in time I secured employment and I have been able to regularly review my budget and increase my payment to remain affordable. I now have approx 2.5k left to pay back and a debt free date of March-23 firmly in sight. Without the help and support from Stepchange this would not have been possible. I am so grateful and this is why I am putting them forward for my vote. Reviewed on: 28th July 2022

The best company in UK.

Very friendly and very helpful. I'm very happy to work with this company Reviewed on: 28th July 2022

Step Change turned my despair to hope

Like many others before me, despite a lifetime of financial prudence, a couple of years ago I found myself deep in debt. So easy to access new credit, I was rapidly increasing my debts. Citizen Advice recommended I approach Step Change, and after a thorough review with me they proposed a plan, which we negotiated to make it work for me. They put these proposals to my creditors, who agreed, and it is working. Slowly we are reducing the debt, and I can still live a good life. All thanks to Step Change. Reviewed on: 28th July 2022

Amazing !!!

Stepchange has changed my life around. I was severely depressed with my debt. I was advised to call them and I havnt looked back since. Fabulous people and Fabulous service . Always lovely on the end of the phone. What can I say, simply great Reviewed on: 28th July 2022

They sorted out our debts and put them into a single affordable monthly payment.

Very helpful and friendly service. Always on the customers side and ready with lots of options to sort out any problems. Reviewed on: 28th July 2022

Gave me hope.

Fantastic counsellors who helped me find my feet and gave me hope Reviewed on: 28th July 2022

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