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StepChange: Debt advice reviews

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4.95
Based on 14,720 reviews, last reviewed 16th Apr 2026
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026
Kelly h's avatar
Kelly h

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
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Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14720)

Fantastic service

5
Stepchange have been wonderful, so helpful and informative, they took the stress away and without judgement. Reviewed on: 22nd July 2021
Catherine 's avatar
Catherine

Great Advice, Great People

5
They have helped me get my finances in better shape and take all the stress out of dealing with my creditors face to face (although my creditors were easy to deal with). I would deffo recommend. Reviewed on: 22nd July 2021
Warren Hewett's avatar
Warren Hewett

Feel in control of my debts

5
Always nice to have someone fighting your corner Reviewed on: 22nd July 2021
Helen Watkins's avatar
Helen Watkins

Good people to have on your side

5
I have dealt for a good few years and have found Step Change good for professional advice and their friendly approach Reviewed on: 22nd July 2021
David Tickner's avatar
David Tickner

Save lives

5
This service left me feeling later, it helped me understand how to do things. Reviewed on: 22nd July 2021
joanne brooke's avatar
joanne brooke

Step Change saved my life.

5
After calling stepchange I felt like a huge weight had been lifted from my shoulders.My finances were out of control .My mental health suffered greatly. I cannot thank Step change enough for all their help.They didn't judge my situation, just helped every step of the way.I am now almost debt free thanks to them. Reviewed on: 22nd July 2021
Alis0n's avatar
Alis0n

Brilliant

5
Helpful and very understanding Staff are very friendly Reviewed on: 22nd July 2021
James Rose's avatar
James Rose

Very helpful

5
Helped when I was going through a bad spell Reviewed on: 22nd July 2021
Jakie Payne's avatar
Jakie Payne

less stress

5
Stepchange reduced the stress i was having from financial worries Reviewed on: 22nd July 2021
david walsh's avatar
david walsh

Professional

5
Very good indeed treated nicely with professional people very pleased Reviewed on: 22nd July 2021
S v sherry 's avatar
S v sherry

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