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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Step Change offer a vital service for a lot of people

These are difficult times for a lot of people and Step Change are always there to help Reviewed on: 22nd July 2021

Totally amazing and Friendly

First Class service and always on hand for advice and when things go wrong and get upset they truly no how to calm you down Reviewed on: 22nd July 2021

Life-changing

They completely changed my life and saved me from living in spiralling debt. In September I should be debt free after a few years of their support. And it’s a free service. They are AMAZING. Reviewed on: 22nd July 2021

Worry free

I didn't know what to do or who to turn to when I had spiralling debts. Step Change took all the worry away. Reviewed on: 22nd July 2021

good and helping company

a very good company that helps in various types of matters, I recommend Reviewed on: 22nd July 2021

Highly recommended financial support

I thoroughly recommend StepChange as I have been nothing but supported by them at a time when I needed it the most. Great customer service and sound advice and support. Reviewed on: 22nd July 2021

practical and effective assistance

effective and realistic assessment of financial issues Reviewed on: 22nd July 2021

Excellent

They have really helped me in difficult times, I would highly recommend Stepchange Reviewed on: 22nd July 2021

First class financial help and advice

Couldn’t recommend Step Change enough. This charity deserve all the credit they receive and some! Reviewed on: 22nd July 2021

Help

One phone call is all it took,that one phone call change my outlook to my money problems. Reviewed on: 22nd July 2021

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