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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

The best of the best

Step change has been there for us with advice, help from very knowledgeable staff who do not judge you just help. We would not be here if it was not for Step Change. As I titled our review- they are the best of the best. Reviewed on: 28th July 2022

Patience

I suffer from anxiety and depression. This means that I often struggle to explain myself or the problem I need solving. Stepchange never rush me and always listen when I phone. By the time I put the phone down I feel less anxious and more reassured that things are going in the right direction. Reviewed on: 28th July 2022

Professional and supportive

Sleepless nights, social isolation and deteriorating mental health all relating to my debt…….then I was recommended Step Change! One phone call and everything changed for me! Budget Plan agreed and debt management process began with annual review or reviewed if any changes. Fabulous and supportive service, changed my life, literally! Thank you Step Change ❤️ Reviewed on: 28th July 2022

Took me from darkness to light

I was having sleepless nights I was scared to talk to anyone about it,I took the plunge and called and although a long rd it was a lot less bleak I am for ever thankful for the help I received on the phone and via email from this amazing company and your staff should sleep soundly at night full of pride at the difference you made to my life and so many others Forever grateful Reviewed on: 28th July 2022

Excellent

I struggled after leaving my ex, without stepchange I wouldn’t be here now. A single mum with 4 kids and no credit rating. Stepchange helped and guided me through everything. Thank you so much Reviewed on: 28th July 2022

non judgemental

they help greatly and do not judge why you are in debt they just want to help you get out of it. Reviewed on: 28th July 2022

Recommend

Every person we have spoken to on phone to stepchange have been so helpful friendly and very re-assuring always answering any questions we have they have taken the stress out of our shoulders we couldn't recommend them enough Reviewed on: 28th July 2022

Took the worries out of my hands

I hadn’t a clue how to get back on track but the budget tools and support from Step Change means that a year on I’m nearly 1/3 of the way to being debt free. Reviewed on: 28th July 2022

So very helpful and understanding.

I got into trouble with debt a long time ago, step change guided me through what seemed like a difficult process. I am a year away from being debt free and it’s all down to them. Reviewed on: 28th July 2022

Debt management plan

Stepchange changed and turned myself and my family’s life to a better place Reviewed on: 28th July 2022

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