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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

They are very helpful

They have helped me so much ,I don’t know what I would do without them ,I think they are amazing thank you Stepchange. Reviewed on: 28th July 2022

Brilliant

Step change never let you feel less of a person when asking for support.Very kind and friendly staff.you.I know what I would have done without there support. Reviewed on: 28th July 2022

Reassuring friendly understand real life situations

I was very embarrassed and full of fear about my life situation i had gotten into. They listened to me and helped to reassure me that as long as I keep in touch with them they could and would help me. They were fabulous and I felt safe telling them about everything. I now refer my clients to step change as they are so professional and understanding of daily life. Reviewed on: 28th July 2022

So much help

I was so embarrassed to find myself in debt and it was Such a huge step to make that call. The support I received was terrific and frankly it was the best advice ever. I'm getting on top of my debt. It's not a massive amount but at least we're Doing something about it. Thank you Reviewed on: 28th July 2022

Professional reliable & very helpful.

Step Change Debt Management Plan they helped me get out of a rut where I had a credit card debt and fell behind with some other Bill's. They helped me to get my finances in order and help reduce my stress and anxiety problems worrying how I could manage my finances again. Reviewed on: 28th July 2022

Friendly non judgemental advice and support.

After building up an unmanageable amount of debt, I felt ashamed and didn't know what to do. Stepchamge was recommended by a medical professional. They have been a great amount of support in managing my debt and helping to form a plan to get it paid. I've got my life back and I feel in control of my spending and budgeting again. I really can't thank their friendly and understanding staff enough. Reviewed on: 28th July 2022

Can sleep again

Professional advice and understanding Reviewed on: 28th July 2022

No more sleepless nights

Step change have changed my life,through their expertise,friendliness and empathy with my situation I can actually see light at the end of the tunnel. Thank you Step Change Reviewed on: 28th July 2022

Absolutely brilliant company

Was in a pretty bad state with my finances until I contacted Stepchange, who sorted out my problems and put me on a Dept management program. Thank you Stepchange couldn't have done it without you... Reviewed on: 28th July 2022

Life saver!

I didn’t know what to do or where to turn, one call to step change and felt like a weight had been lifted, would thoroughly recommend them. It was hard to make that initial call and admit my problems but I’m so glad I did! Reviewed on: 28th July 2022

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