Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Life changing help

Got help and much needed advice from day one, if I hadn’t got on this debt management plan I dread to think where I would be now. Keep up the great work you do at Step Change.. Reviewed on: 22nd July 2021

Life Savers

After burying my head in the sand n dreading money I took the decision to contact StepChange and ask for help. They are amazing, never judging but praising you for your achievements for being back in control. Any questions or queries are dealt with in such a calming way and even though I’m still in my DMP I feel as though the world has been lifted from my shoulders. Keep up the good work StepChange. Reviewed on: 22nd July 2021

Light at end of tunnel

We in our 70’s due to bad health lost our business we were devastated nowhere to turn then StepChange was recommended to us And we were able to see the light at the end of our tunnel. Highly recommend Reviewed on: 22nd July 2021

Brilliant service and advice

Very helpful staff and always good advice with dealing with my creditors Reviewed on: 22nd July 2021

A true stress relief

Nothing but good honest assistance. Reviewed on: 22nd July 2021

Wish I had known about Step Change sooner

Supportive, helpful. Takes on direct dealing with the debt collection establishments, so you don't have to. Reviewed on: 22nd July 2021

Absolutely wonderful service

I had the most suitable support and highly appreciated all people working for people needs Reviewed on: 22nd July 2021

Super service

Step change to all my worries away and made my life so much easier. Everyone I have spoken to have been kind efficient and very helpful. Reviewed on: 22nd July 2021

Stopping the stress of unwanted letters, emails and calls

They're great. They help me contact my credit and stop the the stress of unwanted letters, emails and calls. Reviewed on: 22nd July 2021

Mess

I was in a financial mess and my Daughter said Try step change so I phoned and did an expense Review and step change helped me with my debts and now I don’t get threatening letters And my creditors are ok with my payments Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Advice service
from Debt Free Advice 5.00 from 5 reviews
Debt Collection
from Intrum 1.36 from 4 reviews
Debt advice
from National Debtline 4.90 from 7 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub