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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (14714 reviews)

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4.95

Based on 14,714 reviews, last reviewed 22nd Dec 2025

82% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Peace of mind I was in a deep problem of my debt and couldn't find a solution especially with war in my country Sudan and family commitments I was struggling until ... Read more Reviewed on: 22nd December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (14714)

Absolutely wonderful service

I had the most suitable support and highly appreciated all people working for people needs Reviewed on: 22nd July 2021

Super service

Step change to all my worries away and made my life so much easier. Everyone I have spoken to have been kind efficient and very helpful. Reviewed on: 22nd July 2021

Stopping the stress of unwanted letters, emails and calls

They're great. They help me contact my credit and stop the the stress of unwanted letters, emails and calls. Reviewed on: 22nd July 2021

Mess

I was in a financial mess and my Daughter said Try step change so I phoned and did an expense Review and step change helped me with my debts and now I don’t get threatening letters And my creditors are ok with my payments Reviewed on: 22nd July 2021

Helped me with my mine field of debt and put my mind at rest for the first time in months

The charity took me through my options step by step and helped me put a payment plan together which suited my creditors. I am forever grateful to them . Reviewed on: 22nd July 2021

The most helpful understanding advisors

Amazing advisors they listen and go out of their way to put u at ease and find a solution Reviewed on: 22nd July 2021

Always helpful in difficult times

I’ve had financial problems for years it’s not getting better for me yet as a self employed person this last year has been particularly stressful step are very efficient I’d always recommend them Reviewed on: 22nd July 2021

Staff were helpful and easy to talk to

Step change has enabled me to pay my depts without the worry of courts bailiffs or someone calling I'm so grateful . Reviewed on: 22nd July 2021

Excellent service

I received excellent service and total understanding. The whole team are always very helpful when i need to contact them. Reviewed on: 22nd July 2021

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