Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

A step in the Right Direction.

Wonderful people , they helped me when I didn’t know what to do. I can’t speak highly enough of the professional way in which they sorted out my situation, and enabled me to breathe again. I don’t know what I would have done if they had not been there to help me . I always feel I have someone to help me now, where before I just couldn’t see the way forward. I really appreciated your support and guidance . I can’t thank you enough. Reviewed on: 22nd July 2021

Excellent customer service

Stepchange made it very easy for me to deal with my money, they were always there to help when I had issues Reviewed on: 22nd July 2021

A*** SERVICE

Being off work and put on statuary sick pay has been a big worry for us. Stepchange have been amazing reducing any stress we have felt. We have been with them a few years and didn’t realise how helpful they could be. It’s great to know they have your back every step of your journey. I would recommend them to everyone who needed advice and help. Reviewed on: 22nd July 2021

One of the best

There alway there to help and put u mind at rest and make u feel that u not alone thank u step change Reviewed on: 22nd July 2021

Always Helpful

Stepchange has always been there for me and many others esp for our mental health. My debts were so overwhelming pushing my depression down then impacting on the other parts of my life and esp my family. They have helped me see the light at the end of the tunnel. Reviewed on: 22nd July 2021

Amazing people doing a great job.

A cut in hours lost me half of my income, subsequent loss of government support cut what was left by around one third. I continued paying bills and debts in the hope of finding a solution but none came, savings gone I decided to follow the banks own advice and contacted stepchange, although some trepidation remained, after just one phone call the worries faded away, affordable payments were arranged, and now I have a basic but worry-free financial existence. All I can offer is thanks but that they have in abundance. Reviewed on: 22nd July 2021

Excellent Help when needed Help!

Professional help and advice when I needed it and people at Stepchange give very professional advice and are very Experienced to the best way forward Reviewed on: 22nd July 2021

Peace of mind.

I cant bear to think where i would be without the hell of stepchange. My saviours. Put you at ease and dont judge. Reviewed on: 22nd July 2021

Life savers

They've helped me out of a dark place in my life Reviewed on: 22nd July 2021

Helpful and understanding

Stepchange have been very helpful this past year and very understanding. Thank you so much Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt Collection
from Link Financial 5.00 from 3 reviews
Advice service
from Debt Free Advice 5.00 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub