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StepChange: Debt Management reviews

Name: Debt Management
Rating: 4.96 (13952 reviews)

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4.95

Based on 13,952 reviews, last reviewed 6th Jun 2025

267800% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Stepchange my Heroes When I first called Stepchange they were not judgemental and each time I have needed to call the staff have been very helpful and understanding. My ... Read more Reviewed on: 6th June 2025

Latest lowest rating:

2

Poorly managed My debt has been poorly managed and my debt increased by 8 thousand when different companies buy the debt. Reviewed on: 24th May 2025

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About this product

Read or write Step Change debt management reviews from the Smart Money People community. if you're considering using Step Change, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a Step Change debt management customer in the past? Write a review today and help others!

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StepChange Debt Management reviews (13952)

Confidential, helpful, efficient

I have had a debt management plan with step change for over a year now. From day 1 they have been great. Everything with them is super confidential and each time I have contacted them they have been so helpful and efficient. They send emails every couple of weeks with frequently asked questions and they are always so clear and full of great advice. Have recommended before and will recommend again Reviewed on: 17th July 2020

Amazing people

I would recommend step change to anyone going through the worry of debt, the staff are fabulous and you don’t feel judged Reviewed on: 16th July 2020

A step in the right direction, a change for good!

Following a very difficult divorce, I found myself swapped by mounting debts, which I was struggling to pay alone, despite my best efforts. This went on for some time, until I found out about Step-Change. I logged onto their website, but was struggling due to serious eyesight issues. I telephoned them, expecting to be chastised for my situation. This did not happen! The wonderful lady to whom I spoke could not have been more helpful and reassuring. One of the many things which I greatly appreciated was that not only was this lady extremely knowledgeable, but she fully listened to my concerns, and then patiently explained everything, spending quite some time going through my different options. Because of my eyesight issues, the lady offered to complete the paperwork/computer forms on my behalf, which I gratefully accepted. When the lady had all the information she needed, she ensured that the budget and plan suggested was achievable for me. I have suffered from serious depression for decades, and my financial situation was slowly pulling me in a negative direction. But at the end of the session, after speaking with that lady, I felt something I had not felt for a very long time. Hope. That is an incredibly very precious thing to give to someone. I have had cause to contact Step-Change a few times with queries, and they are always wonderfully helpful, and happy to assist. I honestly believe that I would not be here now, if not for all the kindness, advice, and support they have given me. And I know I am just one of many, many people who feel the same. Do they have my vote? Absolutely! 100% - Sue Reviewed on: 16th July 2020

Fantastic help

Stepchange has turned my life around. They are friendly and non-judgemental. Their site is easy to navigate and it has allowed me to get back on track with my finances Reviewed on: 16th July 2020

Top class help and advice

Couldn't have been more helpful very good help and advice rearly helped me Reviewed on: 16th July 2020

Help in need is help indeed

A great support at a troubled time in my life Reviewed on: 16th July 2020

Step Chsnge has made such a diffence to my life it has in regards to my finances putting my mind at rest

From the very beginning getting in touch with step change I was embarrassed about my debts not knowing where to turn. I was not judged in any way and felt very at ease talking to he lady over the phone who was very sympathtic to my situation and gave me all the help I needed a very big thank you Step Change . Reviewed on: 15th July 2020

Excellent service!

Excellent advice and customer service! Reviewed on: 15th July 2020

Excellent service to get you on the straight and narrow

Next month we will be debt free from all the problems consolidating, loans, compounded interest, that our younger lives caused us (kids, maternity etc) we've serviced 50k and next month every penny will have been paid back. Only step change can make this happen with a true directive to help you in your hours of need. Stop making it worse,,,,, speak to Stepchange. Wish we'd used them years before instead of trying to cover over the cracks! Reviewed on: 15th July 2020

Peace of Mind

Since I realised I needed help with my debts, I’ve used 2/3 different companies. All of whom have no longer trade, all of whom took a large amount of my monthly repayment for ‘management fee’. As StepChange are a charity, all of my money goes to my debts. This is an enormous help. I’ve always had friendly staff on the phone and great advice and I no longer feel the additional stress of having someone dealing with my debts that I don’t trust. An all round great company who I’d totally recommend ! Reviewed on: 15th July 2020

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