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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

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4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

They changed my life

I am a single mother of 2 and my life was a continual battle balancing books and work. I could not make ends meet and it was a very dark time. I should have called step change at least 2 years prior but was scared of being belittled as I was ashamed. I couldn’t have been more wrong. They listened didn’t judge and acted so fast. I am proud of myself now for making the call as I am 5 years in and only 2 more to go to be debt free. The people and the service is flexible , kind and realistic More to the point an emergency service and a life saver. Thank you with all my heart . Reviewed on: 29th July 2022

Recommend

Fantastic support, don't know what could be done without them. The lift a massive weight. Reviewed on: 29th July 2022

Provided help and reassurance when needed it most

Helped me get on top of my debts. Reviewed on: 29th July 2022

Life savers

Who to turn to when you have no one to turn to. Reviewed on: 29th July 2022

. Best company to help.

Very friendly, understanding, do not judge you, so helpful and explain everything so you understand. Would recommend them. Reviewed on: 29th July 2022

Life saver!

Straightforward no nonsense sorted! Reviewed on: 29th July 2022

A weight off your shoulders, with help from stepchange.

Helpful ,non judgemental,works out an affordable budget to repay your creditors, and takes the pressure off you having to deal with them. Reviewed on: 29th July 2022

Life changing support

Step Change helped me during a very difficult time of my life and supported me through sorting out my finances. I will be forever grateful for giving me hope and boost that I needed and having difficult conversations on my behalf. Reviewed on: 29th July 2022

Top rate debt management for customers

always helpful, caring, & efficient Reviewed on: 29th July 2022

A helping hand when needed

Lovely non judgemental advisors who deal with often desperate situations and seek to provide impartial solutions Reviewed on: 29th July 2022

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