Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18627 reviews)

View other StepChange products

4.92

Based on 18,627 reviews, last reviewed 15th Jun 2026

187700% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Saving Grace that is actually there to help. Disaster happened, panic set in, many creditors all with pending payments and not enough money coming in any more to pay them... One day to breathe an... Read more Reviewed on: 15th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18627)

A great Help

Since joining Stepchange and getting a DMP it has been so easy and stress free. Able to update my budget annually or when something big happens, it was the best decision I ever made. I've been a client for four years and will be clear within 5 more....I cannot thank them enough for their help and always friendly, and extremely knowledgeable staff :) Reviewed on: 29th July 2022

Understanding attitude

When I experiencd money problems they listened and helped me through a difficult time Reviewed on: 29th July 2022

Peace of mind

My husbands business had to close suddenly due to illness and leaving a large debt to repay. After many months of worry we contacted StepChange they got in touch with all our creditors and arranged a debt repayment plan all through this process they have given us advice and help we are now well on track to be debt free with only one bank refusing to stop charging interest. Reviewed on: 29th July 2022

Life Changing Organisation

A top class service with life changing results Reviewed on: 29th July 2022

Amazing customer service

Right from the start the customer service is amazing, the staff are very caring and friendly, I wouldn't hesitate to recommend stepchange. Reviewed on: 29th July 2022

Mind at peace.

So worried and didn't know where to turn, I spoke to stepchange and was taken through the whole process so professionally, no rush no pressure, in a better place now, thank you stepchange. Reviewed on: 29th July 2022

Step change saved my life.

I was in great financial difficulty prior to discovering Step Change. My quality of life has improved immensely, I now sleep peacefully at night and awaken without that horrible and frightening tightness in my chest, thanks to their very kind, caring and professional team. Reviewed on: 29th July 2022

Non judgemental and great service

Professional, easy to speak with always helpful. Great company service. Reviewed on: 29th July 2022

Words cannot describe how helpful Step Change are....

I was in a real pickle. Step Change were recommended to me, and I wish I'd spoken to them sooner. They are quick, super helpful, fuss-free - honestly, I could not recommend them more, they are life-savers. Reviewed on: 29th July 2022

Peac of mind

Step Change have helped give me peace of mind in dealing with my debts. They are very helpful and always there for advice when needed Reviewed on: 29th July 2022

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt collection
from Ayom Debt Recovery 1.86 from 87 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub