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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18626 reviews)

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4.92

Based on 18,626 reviews, last reviewed 14th Jun 2026

187650% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Thank you Being in financial difficulties has significant adverse implications, including on mental health. StepChange were there for me when I needed help and ... Read more Reviewed on: 14th June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18626)

I can not explain the feeling of being able to share my debt problems with somebody. To make it even better everyone that helped me at Stepchange was truly amazing, kind and supportive.

I kept my debt problems a secret for a long time and unfortunately suffered because of it. I looked online for help and came across Step change. I built up the courage to call and I'm so pleased I did ! I was very upset when I first started to explain and the support I received was life changing for me. Once I realised I wasn't trapped and always had someone on the line to talk to I felt like a different person. The staff were all clearly highly trained and so kind and reassuring, honestly I cannot thank Stepchange enough! Reviewed on: 28th July 2022

Saved our family from spiraling

After having two children close together and having to leave employment to live off one wage, my family were in a very tricky spot. Step change saved us from spiraling and now we can carry on living comfortably and carefully whilst not having to worry about debt collectors or getting into more debt, all of this was for free and the help is extremely appreciated. Reviewed on: 28th July 2022

So helpful.

Step Change have been so helpful whenever I have contacted them. I was sick with worry at one point but, with their help, I found a solution to my problem. Reviewed on: 28th July 2022

Truly amazing kind helpful charity

Without stepchange I was a anxious worry constantly now I have my debts all in place and I can see the numbers coming down I feel so much more relaxed and relived. Everyone I have spoken to from step change has been lovely kind friendly and so helpful, highly recommend xxx Reviewed on: 28th July 2022

Excellent service

Customer service is amazingly helpful. Reviewed on: 28th July 2022

Fab fab fab.

One godsend this charity I can now sleep at night amazing staff. Reviewed on: 28th July 2022

Feedback

Everyone I have spoken to have been very helpful and not judgemental, they have helped me through a tough time Reviewed on: 28th July 2022

They are so helpful

It was such a relief to find someone who could help me deal with my debt and come to a fair arrangement with my creditors. Thank you c Reviewed on: 28th July 2022

Help when you need it most

Stepchange helped me when I was at my lowest point, I felt like a weight had been lifted after just one conversation. Reviewed on: 28th July 2022

My biggest debt is to step change

Step change helped me when I got in over my head. When things seemed impossible, they had all the answers. They helped and guided me to get things back on track and are still doing so many years later. They are life savers and I owe them my whole hearted thanks. I can not stress enough for anyone with problems, talk to these people they are wonderful. Reviewed on: 28th July 2022

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