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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18074 reviews)

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4.92

Based on 18,074 reviews, last reviewed 28th May 2026

161250% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange A life changet I did not know what to expect on my 1st call I hadn’t fell behind in any payments, but I knew I would. I looked on line and StepChange caught my eye,... Read more Reviewed on: 28th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18074)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Support

Stepchangevhave been so understanding and helpful the staff are very pleasant and experienced. Reviewed on: 4th September 2021

Help when needed

When I hit an old time debt low I contacted StepChange and they helped me to regain control of my debt and manage it effectively. The stress and worry was relieved as debtors finally stopped contacting me. I can’t thank them enough Reviewed on: 4th September 2021

No more sleepless nights!

From the moment I spoke with the team, the stress pressure was off my shoulders. I’ve been with them for many years and in about 3 years I will be debt free! The whole system works really well, I do online reviews and view my statements that way too. They deserve an award! Reviewed on: 4th September 2021

Excellent customer service

Since I joined step Change I don’t have stress anymore. I receive my statement and update of my Debts every time. I thank Step change team for being there. Reviewed on: 4th September 2021

Life changing

Step change has changed my life around . I have been in debt for a while and would have panic attacks and could not sleep due to the worry . I got InTouch with step change and after a lengthy chat going through what I can afford I can now pay back my debts at an affordable amount each month . The stress has been a weight lifted of my shoulders . My credit score is also improving . So a massive thankyou for your help step change . There is light at the end of the tunnel . Reviewed on: 4th September 2021

Step change has helped me through some harrowing financial trails. Professional and absolutely brilliant.

I was widowed eight years ago and inherited some joint name and business debts. I also went to university to retrain as a nurse. This all resulted in overwhelming debt problems which thanks to Step change are almost behind me. Reviewed on: 4th September 2021

Customer centered

The customer not the debt ...is at the centre of Step Change....it trusts, guides and supports you to make the changes you need to make to take the steps towards debt freedom.... Reviewed on: 4th September 2021

A very dependable debt advice and management organisation

I have been with StepChange since 2012 on a debt management plan which has helped me tremendously to put my life back on track. Reviewed on: 4th September 2021

Excellent service

I was at a all time low heavily in debt until I contacted step change and over the last few years have a structured repayment plan and understanding debt much more thank you step change Reviewed on: 4th September 2021

Great advisers, help guidance and support

Great help to me and my kids would still be struggling if it weren’t for the help and advice I received Reviewed on: 4th September 2021

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