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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18682)

Support when you need it

5
I am forever grateful to Stepchange for providing support and advice when I most needed it. Reviewed on: 28th July 2022
James, UK's avatar
James, UK

They saved our sanity .

5
We had large debt problems with credit cards,they have supported us to pay what we can afford monthly by budgeting.We are now seeing the light at the end of a very long tunnel.We couldn’t have made progress without them. Reviewed on: 28th July 2022
Martin Flook's avatar
Martin Flook

I was getting into a large spiral of debt driven by credit cards. It was hard to pick up the phone but once these guys worked through the problem with me. Took a lot of stress off

5
Also helpful and very responsive. Reviewed on: 28th July 2022
Will Taylor's avatar
Will Taylor

Absolute life savers

5
I approached StepChange when overwhelmed with debt, not knowing how to manage it and the stress that came with it. At no point during the setup process did I feel chastised or made to feel bad for my debt, which in itself was such a relief. I’ve been with them now for 2 years and I’m nearly at the point of clearing off my debt, the thought of which brings me hope and excitement that I never would have dreamed of having before. Reviewed on: 28th July 2022
Carrie Knightley's avatar
Carrie Knightley

Outstanding

5
Our life was spun upside down when my Husband owned up to his gambling disorder in 2018. We were close to losing our house! But Stepchange were there for us, every step of the way! They helped us budget our money along with communicating with all our creditors - this took all the stress and anxiety away from us. Thank you, Stepchange. You have changed our lives! Reviewed on: 28th July 2022
Carla's avatar
Carla

Supportive, understanding and helpful

5
Everytime I ring up to discuss my worries about my finances, I feel supported listened to and I know the advice they give me is relevant and accurate. Reviewed on: 28th July 2022
Cara's avatar
Cara

Light at end of the tunnel

5
StepChange have helped me to begin getting my life back on track. The people I have spoken to/with in relation to setting up a debt management plan were incredibly helpful and reassuring. I'm now making progress without a worry to becoming debt free again. Reviewed on: 28th July 2022
Quinn Aris-Sutton's avatar
Quinn Aris-Sutton

Friendly, efficient, non-judgemental.

5
Excellent, quick, professional service. Understood my situation immediately,made the right recommendation, completed the process quickly and easily. Reviewed on: 28th July 2022
Barry Sherwin 's avatar
Barry Sherwin

Step Change Compassionate and Helpful

5
The Step Change Charity do a fantastic job in supporting those most in need. Their help and guidance during my debt problems has been exceptional. I appreciate all the support I have been given over the last 2 years. Reviewed on: 28th July 2022
Naz's avatar
Naz

Good People

5
I found them very helpful and kind people Reviewed on: 28th July 2022
Janet Bridges's avatar
Janet Bridges

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