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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

The staff have been so appeoachable friendly knowled...

The staff have been so appeoachable friendly knowledgeable and competent. I was in a finacial mess until they interveaved and help me. Fingers crossed im on the right side now. Every staff member have been so kind Reviewed on: 27th May 2026

StepChange have been so helpful, caring and understa...

StepChange have been so helpful, caring and understanding. They explained everything I need to know and understand, they’ve really helped me get my finances under control and budget efficiently. I fell into hard times becoming homeless after my landlord sold the house and moving into a hotel so sorting my finances was a weight off my shoulders and I’m very thankful for all the help I’ve received and advise. If I need to decrease or increase my monthly payment, it is very easy to do so and they are so helpful when I have rang. Their website tells me when I will be debt free and that is something that offers me so much hope! Making one payment to my creditors is so much easier than paying several people plus interest and it’s made it so much less stressful. I’m very grateful for the help I’ve received and I’m on the right track to paying everything off and living stress free again. Life gets hectic and expensive and not having to worry about collections or “final warnings” has really helped my mental health. Reviewed on: 27th May 2026

Their for you

Very helpful and understanding best off all I now I am not alone I have some one their to turn too Reviewed on: 27th May 2026

Debt advice

It took me a while to contact but after the relief was amazing, it was so easy and the person on the phone helped so much and really set my mind at ease Reviewed on: 27th May 2026

very helpful understanding and support

very helpful understanding and support Reviewed on: 27th May 2026

Always so helpful and not judgmental

Always so helpful and not judgmental Reviewed on: 27th May 2026

Stepchange have changed my life, all my worries abou...

Stepchange have changed my life, all my worries about money have been made easier. Hassle free and very easy to set up and make contact with. If you have any doubts about contacting Stepchange please don't, it will be the best decision you've ever made! Reviewed on: 27th May 2026

Nothing but praise for StepChange

I have nothing but praise for StepChange. Everyone that I have been in communication with has been extremely helpful. I know I am so grateful for the support they have been able to provide. They really have helped me to make a very positive change in my life and my future. Reviewed on: 27th May 2026

Excellent service

I was in a very dark place mentally, when my gp suggested step change. I was helped by a non judgemental advisor, who offered a workable plan that is actually working. I am grateful and happy that i did contact step change, when i did. Excellent service. Reviewed on: 27th May 2026

Very helpful and understanding to my problems I was...

Very helpful and understanding to my problems I was experiencing Reviewed on: 27th May 2026

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