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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16601 reviews)

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4.95

Based on 16,601 reviews, last reviewed 10th May 2026

90700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

manage your finances better The opportunity to receive free impartial advice is paramount to feeling confident again about your finances. The advice that you receive from StepCha... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16601)

From the start they put me at ease and helped me thr...

From the start they put me at ease and helped me through with everything I needed Reviewed on: 6th May 2026

Good service

Step change have helped so far I can see my debts slowly lowering lacks sometimes in communication though Reviewed on: 6th May 2026

Hardship into Communal Support

I owe so much to the people who stood by me during my darkest days. Between my son’s autism and epilepsy, I reached a breaking point where my debts became overwhelming. The hardest part wasn't just the money—it was the guilt of feeling like I had betrayed the people who loaned me funds. Under any other circumstances, I would have never been in this position. StepChange didn't just give me a plan; they gave me empathy when I needed it most. My goal now is to use this journey to become a beacon of support for other autistic individuals and their families. I want to turn my survival into a way to be 'positively effective' in the lives of others. Reviewed on: 6th May 2026

Understanding advisor

Really good customer service advisor understood my circumstances and was non judgemental so relieved I eventually sorted things out Reviewed on: 6th May 2026

They have saved me from drowning in debt.

They have saved me from drowning in debt. Free, no-nonsense, not-pushy, advice. All without so much as a phone call (very useful for us introverts). I would very highly recommend this service to anybody in over their head. Reviewed on: 6th May 2026

Who ever I have spoken to they are so helpful...

Who ever I have spoken to they are so helpful Reviewed on: 6th May 2026

They have helped us deal with our debts and creditor...

They have helped us deal with our debts and creditors on our behalf Reviewed on: 6th May 2026

Good helpful service

Difficult to speak to anyone as lines away got a lengthy queue so I email but they don’t respond for about a week but you get used to it Reviewed on: 6th May 2026

StepChange support. ...

Since I first contacted StepChange I have had nothing but excellent service off them. Any concerns I've had have been dealt with quickly. This gives me 'piece of mind' with what is a difficult situation. Reviewed on: 6th May 2026

StepChange Changed my life

I have been with StepChange for just over 3 years. They have helped me immensely & I would hate to think where I would be without them, especially as my only income is my State pension Reviewed on: 6th May 2026

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