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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Stepchange help change lives

Step change are helping me take control and repay my debts Reviewed on: 27th May 2026

Tunnel of LIGHT

After being unwell and then unemployed long term things looked grim ! Stepchange basically sorted everything for me. The worry stopped they kept and continue to update me. Reviewed on: 27th May 2026

Straightforward process and supports realistic finan...

Straightforward process and supports realistic financial goals, that won’t leave you feeling pressured or overwhelmed. Reviewed on: 27th May 2026

they have helped me sort my money & banks out

they have helped me sort my money & banks out Reviewed on: 27th May 2026

StepChange literally saved my life!

StepChange literally saved my life! I was in a financial spiral when my daughter suggested I call for help. I’m 3 years in and have 3 years left. Super helpful and empathetic advisors who are on your side, to help you. I now feel totally in charge of my finances. Only downside is getting through if you need to call, but your account is mostly managed on line, so no biggy! Don’t sit and wait for help, call them, you 100% won’t regret it I promise. Reviewed on: 27th May 2026

Everything is so simple and hassle, worrying times a...

Everything is so simple and hassle, worrying times are a thing of the past. No more sleepless nights. Thank you . Reviewed on: 27th May 2026

Dept Free

Cosh i got into a mess dept was increasing got out of control and step change gave me fabulous help advice and made the problem stress free although I had to pay back the dept in a manageable way Reviewed on: 27th May 2026

Everything has been great.

Everything has been great. From advice about my creditors to filling in the income and outgoings. Reviewed on: 27th May 2026

Stepchange gave me peace of mind - to an extent.

Stepchange gave me peace of mind - to an extent. At the peak of my debt crisis I was paying tons in interest and unsure how to keep dealing with the rising costs. Now 2 years down the line I have paid off most of that debt. I am Grateful to be able to make a single payment depending on my financial circumstances Reviewed on: 27th May 2026

Saved my life really when all other channels failed

Saved my life really when all other channels failed Reviewed on: 27th May 2026

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