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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16604 reviews)

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4.95

Based on 16,604 reviews, last reviewed 10th May 2026

90850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They were knowledgeable kind and caring. They were knowledgeable kind and caring. They made me feel safe and secure. I felt threatened with all the bills that I had to pay and not enough mone... Read more Reviewed on: 10th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16604)

£40k of unsecured debts.

I was in a really bad place financially and Step Change were fantastic from day 1. They are fully supportive and non-judgemental. Would recommenend to anyone who has debt worries. Reviewed on: 6th May 2026

If it hadn't been for the help and advice given to m...

If it hadn't been for the help and advice given to me by step change I don't know what I would have done Reviewed on: 6th May 2026

Was in debt for so long

Was in debt for so long every month falling more and more behind, after a week of finding out about stepchage my financial issues were lifted and is now manageable Reviewed on: 6th May 2026

A place that genuinely help stabilise lives

StepChange have genuinely helped me through some of the hardest periods of my life. Debt can impact every part of a person’s wellbeing mentally, emotionally and physically and sometimes people end up struggling because of trauma, life circumstances, neurodivergence, unexpected hardship or simply trying to survive. What has always stood out to me is the kindness and humanity of the staff. Every person I’ve spoken to over the years has treated me with patience, respect and care. I’ve never felt judged, rushed or looked down on, and that makes a huge difference when you’re already overwhelmed. There have occasionally been small administrative issues or moments of confusion, but overall the support has been invaluable and has genuinely reduced a huge amount of stress from my life. They make difficult situations feel more manageable and help people feel less alone while dealing with debt. I would absolutely recommend StepChange to anyone struggling financially. Services like this genuinely help save and stabilise lives. Reviewed on: 6th May 2026

Peace of mind

We have cleared our debt and Step change helped us all the way with advice and changing our payments to fit our budget. Also the staff are really friendly and helpful. Reviewed on: 6th May 2026

They are very helpful they take the stress away

They are very helpful they take the stress away Reviewed on: 6th May 2026

They were thorough, caring, explained everything well.

They were thorough, caring, explained everything well, and negotiated a very good deal with all my creditors and came up with a realistic repayment plan which has enabled me to have enough money to live on while repaying my debts Reviewed on: 6th May 2026

StepChange UK provided excellent support.

StepChange UK provided excellent support. The staff were kind, understanding, and professional, making a difficult situation much easier to manage. I felt listened to and well advised throughout. I’d highly recommend their service. Reviewed on: 6th May 2026

This service is a lifesaver I would definitely recom...

This service is a lifesaver I would definitely recommend anyone who’s struggling with debt to get in touch with Stepchange Reviewed on: 6th May 2026

Very professional service.

Very professional service. They took away the worry and helped me sort out my debt problem Reviewed on: 6th May 2026

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