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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Amazing help from StepChange.

Amazing help from StepChange. After years of struggling, they’ve simplified everything without any judgement and helped me get back on track. Reviewed on: 27th May 2026

I struggle with anxiety and I felt at ease going thr...

I struggle with anxiety and I felt at ease going through the process Reviewed on: 27th May 2026

Very helpful and understanding.

Very helpful and understanding. They talked me through all my options made me feel alot calmer about my situation Reviewed on: 27th May 2026

Absolutely brilliant x

When i contacted Stepchange, I was so nervous and ashamed. The lady who I spoke to was amazing. I wasn't judged by my lack of money management. She was so understanding, helpful, professional and finally able to help. We went through every single income and outcome, came to a very reasonable payment. I immediately felt the weight lift from my shoulders. Best move i ever made. Reviewed on: 27th May 2026

I was in a bit of a hole and stepcharge took charge...

I was in a bit of a hole and stepcharge took charge and sorted every thing for me I only have 4or 5 years left and I will be dept free thank you for all the help Reviewed on: 27th May 2026

Early days but stepchange providing great support -...

Early days but stepchange providing great support - wish they could respond to emails etc a bit quicker Reviewed on: 27th May 2026

Poor Communications

Impossible to make contact on the phone. No email service available. Reviewed on: 27th May 2026

Stepchange help change lives

Step change are helping me take control and repay my debts Reviewed on: 27th May 2026

Tunnel of LIGHT

After being unwell and then unemployed long term things looked grim ! Stepchange basically sorted everything for me. The worry stopped they kept and continue to update me. Reviewed on: 27th May 2026

Straightforward process and supports realistic finan...

Straightforward process and supports realistic financial goals, that won’t leave you feeling pressured or overwhelmed. Reviewed on: 27th May 2026

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