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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Really easy to deal with and great communication

Really easy to deal with and great communication Reviewed on: 27th May 2026

Amazing service.

Amazing service. Absolutely recommend to anyone who needs financial help. Reviewed on: 27th May 2026

Relieve debt stress

Can be done simply online. Everything is taken care of for you. Creditors are contacted by Stepchange and payments set up, then you pay one payment to Stepchange and they pay everyone. Reviewed on: 27th May 2026

It's hard admitting you're in trouble with money, to...

It's hard admitting you're in trouble with money, to anyone, but there's no judgement by step change, just there to find solutions and help. Always there to answer any queries Reviewed on: 27th May 2026

StepChange were incredibly supportive and easy to wo...

StepChange were incredibly supportive and easy to work with. They explained my options clearly, never judged my situation, and helped me feel in control again. The whole process was smooth, transparent, and genuinely reassuring. I’m now in a much better financial position thanks to their guidance. I’d happily recommend them to anyone needing reliable debt advice. Reviewed on: 27th May 2026

Really helpful to me after I lost my job, I was stru...

Really helpful to me after I lost my job, I was struggling to make ends meet and Stepchange were there for me with support and guidance. Reviewed on: 27th May 2026

Without Stepchange I would be lost!

Without Stepchange I would be lost! Thank you for helping me when I didn’t have any options and didn’t have anywhere to go. You are kind, considerate and give the right advice. Often information that we wouldn’t have known or wouldn’t be told us by corporations. You have helped me to take my life back in control. Could not thank you enough. Reviewed on: 27th May 2026

Without stepchange I think I wouldn’t be here today.

Without stepchange I think I wouldn’t be here today. When I reached out I was in a dark hole. Stepchange helped me take back control and be able to breathe again. Thank you Reviewed on: 27th May 2026

Take the stress out of your debt.

Brilliant service,, great staff, knowledgeable and helpful. Took the stress out of our debts. So pleased we used them Reviewed on: 27th May 2026

Incredibly helpful and supportive

I contacted StepChange when I was at rock-bottom, crippled with debts. They helped me set up a DMP, did all the communication with my debtors, and overall have been wonderful. They never judge, and are always friendly and efficient. I cannot recommend them enough. Reviewed on: 27th May 2026

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