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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Getting into debt is one of the most stressful thing...

Getting into debt is one of the most stressful things you can go through, and for a long time I kept putting off doing anything about it because I didn't know where to start. Contacting StepChange was genuinely one of the best decisions I've made. From the first call they were straightforward and non-judgmental. They looked at everything, worked out what I could actually afford, and set up a plan that made sense for my situation. The biggest thing for me was that once the plan was in place, the pressure just lifted. No more worrying about which creditor to pay first or juggling what little I had — it was all handled. The payments are clear, consistent, and I always know exactly where I stand. I'd recommend StepChange to anyone who's struggling. Don't sit on it like I did — just make the call. Reviewed on: 27th May 2026

Highly recommend

StepChange genuinely helped save my life at one of the darkest and most overwhelming times financially. They treated me with kindness, dignity and absolutely no judgement. Setting up my debt plan took such a huge weight off my shoulders and gave me hope again. I honestly can’t recommend them enough. Thank you for everything. Reviewed on: 27th May 2026

Fantastic service with very helpful staff right from...

Fantastic service with very helpful staff right from the get go! Reviewed on: 27th May 2026

Immediate Stress Relief

It took a great weight off my shoulders. Reviewed on: 27th May 2026

StepChange has literally saved my life!

StepChange has literally saved my life! I was at a loss and had no idea where to turn when I came across StepChange. The continued support and advice is amazing and I now feel I am not alone in trying to get out of my current situation. I can’t praise the service enough. Reviewed on: 27th May 2026

Fantastic company

Fantastic company listen to your worries and help you saw everything out they've been absolutely fantastic I could not have got through all of this dress without them Reviewed on: 27th May 2026

Real Help

When I was desperate and needed real help step change gave me that, it was professional and friendly I felt relieved gave me confidence that a plan had been made Reviewed on: 27th May 2026

A good free service very proffesional

A good free service very proffesional Reviewed on: 27th May 2026

Excellent service from Stepchange

Stepchange has provided me with a way to turn my finances around which I didn’t think was possible. They have given me hope for the future. Reviewed on: 27th May 2026

They saved my life I was so down...

They saved my life I was so down and depressed Reviewed on: 27th May 2026

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