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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Best ever decision dealing with Stepchange

Contacted Stepchange 3 years ago and the best decision I made . Very courteous and understanding and have helped enormously Reviewed on: 24th May 2025

Excellent service dedicated to help people like me s...

Excellent service dedicated to help people like me so happy for step change to make it affordable for me to clear my debts with out being harassed highly recommend Reviewed on: 24th May 2025

Great way to get on top of finances, best thing ive...

Great way to get on top of finances, best thing ive done to avoid the unwanted letters from debts. Reviewed on: 24th May 2025

Peace of mind and didn’t judge easy to talk to and h...

Peace of mind and didn’t judge easy to talk to and help with finances and only pay what you can afford Reviewed on: 24th May 2025

Life changed and gaining control

Gone from massive financial worry and not knowing where to turn, to where I am now and have never been better. I was so worried about speaking to someone about what I felt was my failures but there was no judgement at all and only the kindest and most helpful people who understood how easy it can be to get in my position, make me feel positive and much better (not a failure) and help me become strong again - can't recommend enough and given you aren't paying for their help, you are truly making a difference and impact on every penny you pay back toward this goal of being debt free- it feels so good, that I don't want to spend on unnecessary rubbish and just feel good. Thank you Reviewed on: 24th May 2025

Great service and advice

After feeling extremely anxious about the debt I was in the agent made me feel it was easily manageable and talked me through the process and all alternative options I could chose from.Everything was taken at an easy pace with compassion and understanding. Reviewed on: 24th May 2025

Excellent service and advice, got me out of a very d...

Excellent service and advice, got me out of a very difficult situation Reviewed on: 24th May 2025

Bad debts to no debts and less worry.

I was in debt with about 7 different companies, with me having bad mental health ,worry about these debts made my mental health far worse. Stepchange took over control of payments of my debts,I pay one affordable payment to Stepchange and they devide that monthly between the companies that I owe,I in my last year now ,and then I will be debt free. Reviewed on: 24th May 2025

Stepchange saved my life

Stepchange saved my life by helping me solve my debts Reviewed on: 24th May 2025

Step Change gave me back hope.

Step Change gave me back hope. Every advisor I have spoken with has been kind, positive and supportive, as I got into debt through my now ex-husband it was really important to me that I was not judged by anyone and I never have been. Everything was explained clearly to me and any questions I have had since I started my debt management plan have always been answered promptly. I no longer suffer stress and worry about my finances as I know I am chipping away at the debt in a way that enables me to cover my bills and have my life back again Reviewed on: 24th May 2025

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