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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Excellent advice and solutions .

Excellent advice and solutions . Kind friendly customer advice Reviewed on: 24th May 2025

Very helpful and always on hand for advice!

I am completing a 10 year process with Step Change, they were very informative and helpful, the whole experience was handled with helpful and understanding professional support. Reviewed on: 24th May 2025

My debt management plan was sorted out really quickl...

My debt management plan was sorted out really quickly and I couldn’t be happier with the service and peace of mind that I got from step change. I felt understood and everything was explained to me in a way that I could understand. Reviewed on: 24th May 2025

Debt free with support from StepChange

For years I struggled with my debt and Stepchange were there when I needed help the most. They helped build a positive communication with my creditors and, with some hard work and tough choices, I am now debt free. The online portal helped me track my budget, my payments and what progress I was making. With the budget calculator I never paid more than I could manage but, the Stepchange dealing with my creditors and having interest frozen, I was able to get on top of it all. For the first time since I was in my late teens i am debt free. Reviewed on: 24th May 2025

Very helpful, helped me when I needed it

Very helpful, helped me when I was in a lot of trouble. They helped me to budget and make sure I understood how money works for me. Reviewed on: 24th May 2025

Just pick up the phone and do it.

Just pick up the phone and do it.i got into a right state with my finances after my divorce. I had a great job and never had to worry about anything until I also lost my job. Making that call was the best thing I ever did. Reviewed on: 24th May 2025

STEPCHANGE WILL CHANGE YOUR LIFE!

Stepchange was a pleasure to deal with, it was straight forward and they helped me setup a DMP with my creditors. Since setting up the DMP I receive no letters or phone calls. If you are despairing then don't, there is light at the end of the tunnel with help from stepchange! Reviewed on: 24th May 2025

Very helpful in sorting out my issues

Very helpful in sorting out my issues Reviewed on: 24th May 2025

A helping hand though financial distress

At a time when I could see no way forward with the situation in which redundancy left me, Step Change counsellors helped me find a solution. Reviewed on: 24th May 2025

I'm not overwhelmed anymore. Thank you.

I called in the hopes that I would be able to start clearing my debts. Stepchange advisors are polite and very helpful and they have put everything in place so now the weight of the world has been lifted of my shoulders so thank you stepchange. Reviewed on: 24th May 2025

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