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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great service

Great service Friendly & professional Reviewed on: 23rd July 2021

Help in a very difficult time

Helped to sort out the problems and nasty letters, ease the stress and get back to good night's sleep Reviewed on: 23rd July 2021

Brilliant support

Staff always help and advise and reassure when you are worried Reviewed on: 23rd July 2021

Great company, understanding and efficient in getting you help where needed.

This company has really helped me so much. I was getting into debt and couldn't cope. After my first initial call with them I calmed down and have managed to put a plan in place to pay my debts leaving me headrace to concentrate on my little girl and not worry about debt. If you ever need debt advise/help, these are the guys to go to! Amazing job! Reviewed on: 23rd July 2021

And Relax

Great company so easy to contact and easy to speak to ,what ever your finance worries they have a solution to help you be debt free with out stress . Reviewed on: 23rd July 2021

Excellent service, quick replies

Very good response to all emails I send and StepChange have helped me greatly with my financial problems. Reviewed on: 23rd July 2021

Excellent. Helped me so much.

From the start of my plan i have had more peace of mind. Customer service is excellent. They reassure you every step of the way. Nothing is too much trouble. Would highly recommend if your in trouble with finances. My mental health has improved and I know if I have any issues all I need to do is call them. They will help anyway they can with plenty of reassurance. Very happy customer. Reviewed on: 23rd July 2021

caring informative and excellent service

staff who care and make me feel at ease with no issues is too much trouble to address Reviewed on: 23rd July 2021

Friendly service

I find stepchange to be excellent at what they do to help people like me who have been struggling financially to pay off their debts. Reviewed on: 23rd July 2021

Hep when yo need it

StepChange have been exceptionally helpful to us and are (still) grateful for the ongoing help Reviewed on: 23rd July 2021

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