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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Excellence

I was drowning in a situation I didn't know how to control nor afford The staff I have spoken to have all put me at ease and helped me regain control of my debt which I couldn't do on my own I can't say thank you enough to the team at Step change you have helped me so much and am no longer frightened of the phone ringing or the post being delivered Reviewed on: 23rd July 2021

easy

stepchange was very helpfull with my account Reviewed on: 23rd July 2021

Really helpful.

Helps to talk about debts and provide solutions to manage credit ors Reviewed on: 23rd July 2021

Changed my life

Set up all my debts in easy to manage payment Reviewed on: 23rd July 2021

Excellent Service

I could not have survived without the help of Step Change. They really make you feel better from the first phone call and have made my debt managable. Friendly staff who do not look down on you Reviewed on: 23rd July 2021

Lifesavers!

Absolutely amazing group of people. Got me out of a financial pickle (understatement) and helped me get back on my feet. Every single person I dealt with there went out of their way to help me. I’m now debt free, and would recommend them to anyone! Absolute stars! Reviewed on: 23rd July 2021

Extremely helpful team

Really friendly and helpful team. No judgement, just good advice and things sorted quickly. Wouldn't hesitate to recommend them to anyone needing help. Reviewed on: 23rd July 2021

Great service

Great service Friendly & professional Reviewed on: 23rd July 2021

Help in a very difficult time

Helped to sort out the problems and nasty letters, ease the stress and get back to good night's sleep Reviewed on: 23rd July 2021

Brilliant support

Staff always help and advise and reassure when you are worried Reviewed on: 23rd July 2021

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