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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Excellent service all round

Cannot praise enough everyone I have dealt with has been most helpful in some cases over and beyond what I would have expected they have certainly got us back on the road to recovery with a sensible affordable plan Reviewed on: 8th July 2020

Great Help and customer service

Stepchange has helped me greatly in my finance and their customer service is so great and efficient. Reviewed on: 23rd July 2021

Amazing

They have helped me to put my debt down. Thank you Reviewed on: 23rd July 2021

Debt Help

Help reduce my stress over debt Excellent service the staff have help me loads over the years while I clear my debt Reviewed on: 23rd July 2021

Stress free and helpful debt management

When I realised that I needed help due my debt, Step Change was recommended by my bank and they have been amazing. The process is fairly straight forward and I have been given excellent support every time I have called with a query. The annual review is very straight forward and I feel in much more control of my finances and can see a light for when my debts will be cleared. Reviewed on: 23rd July 2021

Mr Hargrave

Highly experienced and knowledgeable company who treat you like a person with compassion and courtesy Reviewed on: 23rd July 2021

Amazing service

When you are going through a difficult financial time it is very scary and worrying. I was recommended to use Step Change by a friend. They helped put me on q plan.i could manage. They explain everything thoroughly. I have now managed to make a significant dent in my debts. Reviewed on: 23rd July 2021

Excellent bespoke support and advice

Non-judgemental,expert, practical and friendly advice given to me over several years. When one is left with a debt through no fault of your own it's easy to become overwhelmed. Step Change has ensured this has not happened to me. Thank you. Reviewed on: 23rd July 2021

Good Service

The staff are very helpful when you have problems Reviewed on: 23rd July 2021

Excellent

When I felt very confused and helpless and very worried about my health I found Stepchange the biggest help to me and took a very heavy burden from my shoulders in providing a fair and manageable solution to my financial state which was due to my inability to work due to health Reviewed on: 23rd July 2021

Relief

It is a great relief to find someone understanding and easy to work with. Thank you Stepchange Reviewed on: 23rd July 2021

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