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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,672 reviews, last reviewed 5th Aug 2026

65% increase in 5 star reviews

in the past 90 days

29% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

They helped me a lot took pressure of off me so I no... They helped me a lot took pressure of off me so I now can relax and not have to worry about robbing Peter to pay Paul Reviewed on: 5th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Debt management kings & queens.

From the very beginning of contacting StepChange, they were helpful, kind & understanding. After speaking to them, we had the best nights sleep for a long time. They tailor made a debt plan for us and ensured our repayments were affordable. We have been with them for 6 years and this month (August) is our final payment. They have been wonderful all throughout; whenever we had a concern, we knew we could pick up the phone and one of the advisers would put our minds at rest. Thank you, you wonderful team. Reviewed on: 23rd July 2021

The best reliable and problem solving company

When life surprise you with tuff changes and they are not always up to you to resolve them yourself,Step Change will help you step on your fears and do the changes to be and adequate and happy person again . Reviewed on: 23rd July 2021

Organisation you can trust.

Always ready to help and very understanding. Does not talk down to you and extremely polite. Reviewed on: 23rd July 2021

Fantastic support and understanding.

Step change is a compassionate and caring most wonderful charity. Giving invaluable advice and support when people feel so vulnerable and worried Reviewed on: 23rd July 2021

Excellent service

Step change have been outstanding from start to finish. They go above and beyond to help you find services that are right for you, they also give support in so many other ways. Reviewed on: 23rd July 2021

Help at the end of the phone

So reassuring and don't judge you. Helpful and make everything easy to understand. Reviewed on: 23rd July 2021

help i didnt think l could get

amazed by the service and help they offer Reviewed on: 23rd July 2021

Genuine charity that really wants to help.

Step change do not judge you. They made the whole process very easy to deal with and keep you informed frequently. I know that my money is definatly going back to my debtors. Reviewed on: 23rd July 2021

Amazing consistent help and advice over 12 years

Have helped me to manage £95,000 of debt down to £15,000 in less than 13 years Reviewed on: 23rd July 2021

Amazing

Very helpful not judgemental at all,good at keeping in contact and explain everything Reviewed on: 23rd July 2021

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