Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18656 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18656)

Help when it is needed

Don’t bury your head reach out stepchange will help ease the burden and stigma of being in debt Reviewed on: 22nd July 2021

Lifesaver

StepChange, from Day one, has offered efficient support, help and understanding. They have enabled me to sleep soundly again knowing my situation is under control Reviewed on: 22nd July 2021

Peace of Mind

In 2001 my whole world fell apart , my wife of nearly forty years left me. The family home had to be put on the market. We were divorced and the house sold for a fraction of its worth. In the divorce settlement my wife was given half my pension. She came from a wealthy family and her mother paid for her another property. I could not afford another house of my own! I had to rent property. which each month cost me the half of my company pension I had remaining. The proceeds from the house sale didn’t last long and in 2013 I was deep in debt. I had to sell my car and buy a 17 year old run around. I couldn’t afford to pay my creditors and I was on the verge of committing suicide. Someone told me about Step Change Debt Charity and although It will take me , if I live that long. Another twenty plus years to pay off my debts. Step Change sorted me out from day one. At least I eat correctly, I pay my rent, my utilities and I have a life insurance. All this was sorted out by Step Change. The people there are brilliant and I cannot speak too highly of them. They have given me some of my self respect back and my peace of mind is returning. I would recommend this amazing service to anyone in debt and doesn’t know which way to turn. My thanks to all at Step Change! Reviewed on: 22nd July 2021

Incredible support in times of need

Step Change have always given me impartial and great advice. In times of true despair it has been amazing to hear a supportive voice at the end of the phone :) thank you Reviewed on: 22nd July 2021

Mrs T. Thorough, efficient and helpful staff who were thoughtful and understanding.

You have to be prepared to be completely transparent about your financial situation and the challenges presented..Staff help you to think outside the box and include allowances for the obvious and the not so obvious to help make the repayments fair and affordable.. Stepchange reduced the stress and helped to lift the load..Thoroughly recommend contacting them for support.. Reviewed on: 22nd July 2021

Brilliant

Probably saved me from a stress heart attack. Reviewed on: 22nd July 2021

Changed my life

When I had to retire from work because of ill health I knew I could not keep my credit cards payment up, so I got in touch with stepchange and they made me feel a whole lot better on how to deal with my debts thank you stepchange Reviewed on: 22nd July 2021

Amazing

Hi Amazing customer service, great experience overall. StepChange offers the help you need when you need it. Reviewed on: 22nd July 2021

Good customer service and excellent service

I was stress free when I contacted step change Reviewed on: 22nd July 2021

Outstanding

100% would recommend anyone struggling financially to step change Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub