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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16172 reviews)

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4.95

Based on 16,172 reviews, last reviewed 7th May 2026

70050% increase in 5 star reviews

in the past 90 days

700% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was absolutely desperate when I went to StepChange... I was absolutely desperate when I went to StepChange for help. Following my husband's death, I could no longer manages debts that we had in my name on... Read more Reviewed on: 7th May 2026

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16172)

MY MY HELP THROUGH TROUBLED TIMES

Stepchange have always been invaluable in helping me through these difficult times. Couldn't have managed without them. Reviewed on: 10th July 2020

Brilliant service, of great help to me.

I cannot fault this charity. They have helped me out very much. Reviewed on: 10th July 2020

So helpful, kind, informative and reliable

They sorted out a dmp with minimum hassle and took stress from my mind but getting me to organise myself and then deal with my creditirs on my behalf. Nothing to fear, Stepchange will help you. Reviewed on: 10th July 2020

Excellent Service

Brilliant Debt Management company who have always been very helpful & courteous with any queries/enquiries I've had, especially at the beginning of my plan. Customer service has always been top notch, not matter how I have contacted StepChange, whether that be via a telephone call or an email. Would definitely recommend to anyone who may have debt issues! Reviewed on: 10th July 2020

Weight off my shoulders!

StepChange have been fantastic in helping me out with my debts! Dealing with my creditors for me has been a massive weight off my shoulders and i couldn’t thank them enough! Few more month until i’m debt free and couldn’t be happier, thankyou StepChange! Reviewed on: 10th July 2020

Changed my life

I was in alot of debt which I could no longer afford to pay everything and everyone even after taking on a 2nd job at weekend. Fell into deep depression heavily drinking I didn't know what to do until I finally took the step to change and rang stepchange. They were amazing it was a massive relief and weight off my shoulders as soon as I came off the phone I felt like myself again. They went through everything with I fine toothed comb and came up with a affordable dmp. Don't hesitate take the step and change your life. Thank you stepchange. Reviewed on: 10th July 2020

Helpful

Since using stepchange I have been able to manage my debts. I am now more relaxed and less stressed about my debts. I would recommend stepchange to anyone having debt issues, they are very helpful and will talk through your options. Reviewed on: 10th July 2020

Outstanding

I had hit rock bottom and did not know how to move forward until I spoke to Step Change. The helped me rebuild a structured plan and I am now paying down my debt. The best part of it was that Step Changes stopped me from feeling alone, and that finally I could talk openly and honestly without being rushed and most importantly, never judged. I could not thank them enough for getting me back on the right track Reviewed on: 10th July 2020

No worries

stepchange have sorted my debts into small monthly payments i can afford. They have taken away my worries and i now have peace of mind knowing im doing the best i can do for a year till my review. My debts are being paid off slowly and im not struggling day to day or worrying who to pay first. Reviewed on: 10th July 2020

Simple to apply for and removes worry and anxiety for the future.

Fantastic service, always polite and understanding staff on the telephone, eases my anxiety and worry and allows me to live my life and being able to sleep at night knowing there is a plan in place to pay my debt off in manageable instalments. Reviewed on: 10th July 2020

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