Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

View other StepChange products

4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

So very helpful

Didn’t know which way to turn and they helped so much plus when you speak to them they are always so helpful and understanding Reviewed on: 22nd July 2021

Fantastic staff and backup

When I approached step change I was in a financial mess . Other companies suggested possibly bankruptcy which was a route I wanted to avoid. Step change on the other hand suggested a debt management plan . They organised my creditors and prevented threatening letters and multiple telephone calls from them .I know this is a long process but I have the support of step change to help me through some very difficult times Reviewed on: 22nd July 2021

These guys are amazing!

They don't just help they improve your life. Understanding, empathetic and all round super humans. I shall always be hugely grateful to them. Reviewed on: 22nd July 2021

Excellent customer service help me deal with my credited

Was great to have someone lesining to you about your money worry and the help the give me and support and advice thank you Reviewed on: 22nd July 2021

Lifesavers

Step Change have literally saved my life, and given me hope for the future. If you need help with debt these are the people to talk to. Reviewed on: 22nd July 2021

Amazing service

I didn’t know there was a free service like Stepchange, they have and continue to help me in any way they can, every member of staff I have spoke to do their best to make a difficult situation as easy as possible and I’m very thankful. Reviewed on: 22nd July 2021

Good service

They have helped me a lot , they made sure I was on a track to clear my debt. Reviewed on: 22nd July 2021

Peace of mind

Step change has given me the peace of mind I thought I'd never have, by taking the pressure and the worry of my debt off my shoulders and organising a debt management so as to pay my creditors. Reviewed on: 22nd July 2021

Help when it is needed

Don’t bury your head reach out stepchange will help ease the burden and stigma of being in debt Reviewed on: 22nd July 2021

Lifesaver

StepChange, from Day one, has offered efficient support, help and understanding. They have enabled me to sleep soundly again knowing my situation is under control Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Collection
from Advanced Collection Systems 2.88 from 8 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub