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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Brilliant service

Helpful and understanding I can now sleep at night Reviewed on: 22nd July 2021

Great understanding

Great helpers and listeners who understand one's situation without prejudice. I recommend them. Reviewed on: 22nd July 2021

Amazing at what they do.

Very helpful, honest and kind members of staff. Always pleasant and there to help. Reviewed on: 22nd July 2021

Excellent experience

From the very start of my debt management plan its been nothing but positive, the advisers are easy to talk to, despite debt being a difficult subject, they were helpful and understanding. Easy to contact if needed Reviewed on: 22nd July 2021

Saved our lives!!

Stephanie, quite simply, saved our way of life and gave us confidence bank to be able to start again. Our debts we're running out of control, through our own mismanagement, but Stepchange calmly helped us work with our creditors and get us back on track to clear our debts. A priceless organisation to whom we owe so much. Reviewed on: 22nd July 2021

Best provider in uk

Always in good way to support my case. And lots of help the way they do. Much appreciate. Reviewed on: 22nd July 2021

Really made a difference to me

A wonderful company, and so easy to explain your situation, and there help was great Reviewed on: 22nd July 2021

Great service

Very experience staff and gave me right advice from day one.I will definitely recommend any one for step change. Reviewed on: 22nd July 2021

Very helpful staff not judgemental

I found myself in financial problem when my circumstances changed. Step change helped me to get my life back. Before I had many phone calls a day from different lenders which made me so stressful. Now I am paying back my loans but I am paying back what I can afford Reviewed on: 22nd July 2021

Heroes

Took away all my stress! If you are worrying about your finances then call these guys! Reviewed on: 22nd July 2021

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