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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Excellent company

I'm so pleased that I found stepchange as they've made such a difference to my life...they worked out how much I could afford and each month I make sure the money is in the bank and since being with them I haven't missed a payment. they're fantastic. I have recommended stepchange to friends and family. Theyve changed my life Reviewed on: 22nd July 2021

Life savers

Easy to use and great advice! I am one month off being debt free - only possible with the help of StepChange. Reviewed on: 22nd July 2021

Really helped me out when I was at an all time low

I was heavily in debt and found stepchange on google, they didn’t judge me they listened and really helped me , through conversations with them I set up a debt management plan, my monthly payments are now manageable and I can relax knowing that although I am slowly paying off my debt I have money for the rest of my household bills thank you stepchange Reviewed on: 22nd July 2021

Very helpful

Great great set of people willing to help you understand everything and don’t feel judged Reviewed on: 22nd July 2021

Excellent customer care

I cannot fault this company the staff are professional and polite, knowledgeable and very compassionate they help you every step of the way without judging you Reviewed on: 22nd July 2021

Help at the end of a tunnel.

They are always there with help and advice. The people who are at the end of the phone are always very helpful. Reviewed on: 22nd July 2021

Peace of mind!

As "Senior Citizens!" my wife and I had to move home due to no fault of our own! Being pensioners we had no funding for the move and, had to take out a loan and, also, "max-out" our credit cards! That left us with a severe debt problem! We were advised by our bank that we would be wise to contact Stepchange! After a phone call of about three quarters of an hour, they had sorted out a plan to put our minds at rest and, get our debts paid in an acceptable way! We are coming to the end of the debt plan and just can't praise and, thank Stepchange enough!! Reviewed on: 22nd July 2021

I couldn't have done it without the amazing service.

Am happy to say with the help of stepchange, I would be debt free next month after 7yrs of setting my plan. Reviewed on: 22nd July 2021

Non judgemental

No problem, I've been with Step Change for some years now and have never had any complaints. I only wish I had gone to Step Change first. Reviewed on: 22nd July 2021

Very reasuring

Always helpful and reassuring when you don't no handle finance problems always listening and non judgemental Reviewed on: 22nd July 2021

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