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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 15,990 reviews, last reviewed 7th May 2026
61500% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

They have been really helpful and put my mind at rest. They have been really helpful and put my mind at rest. I really would recommend Stepchange to anyone who is struggling with their finances. Reviewed on: 7th May 2026
Terence Mail's avatar
Terence Mail

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15990)

Costumer oriented

5
They make sure you had the best deal. Reviewed on: 9th July 2020
Mark-Christian Reyes's avatar
Mark-Christian Reyes

First class service. Nice people to deal with. Thanks.

5
Since I contacted them few years ago. They have helped me a lot. Reviewed on: 9th July 2020
M B's avatar
M B

Life saving

5
If it wasn’t for stepchange helping me with my budget and sorting out the payment plan to my debtors I wouldn’t be here today. My depression and anxiety was made 1000000 times worse by debtors and stepchange really saved my life. Reviewed on: 9th July 2020
Eilish's avatar
Eilish

Ms

5
They don't judge you. they listen, and help you to liaise with your creditors to get an agreement for repayments. Reviewed on: 9th July 2020
Doreen Parker's avatar
Doreen Parker

Removed a weight of my shoulders

5
Took a weight off my shoulders, they didn’t judge and only wanted to help, set up a plan and took care of everything. StepChange has truly changed our lives and made my sleep at night again. Reviewed on: 9th July 2020
Martin's avatar
Martin

Very good service and support

5
We contacted Step Change to see if they could help us. They were very helpful indeed. Their staff were courteous and knowledgeable. They put us at ease and helped us manage our debt. Reviewed on: 9th July 2020
Martin's avatar
Martin

Best companion

5
Well general is very good . Sometimes slow to answer but most of the time is super ok Reviewed on: 9th July 2020
Jorge Garcia's avatar
Jorge Garcia

Very Helpful

5
I’ve been with StepChange for 3 years on a debt management plan. They’ve changed my life for the better and have been with me every step of the way. Very easy and can’t stop recommending enough to people who have fell into debt and need help. These guys are brilliant and I’m forever greatfull for everything. Reviewed on: 9th July 2020
Harry Pritchard 's avatar
Harry Pritchard

Thank you

5
I finally found peace of mind, thanks to you helping me Reviewed on: 9th July 2020
Susan Dhanjal 's avatar
Susan Dhanjal

Saved my life

5
Honestly if it had not been for the support of Stepchange I honestly dont know where i would be today, saved my life sounds dramatic but they have supported me, taken away much of my anxiety and stress with regards to my debts, I cant thank them enough as words really cannot express, they really have saved my job, my family, Thankyou Stepchange and all your wonderful staff :) Reviewed on: 9th July 2020
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Pokaturn

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