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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Excellent service

Helped me so much to stop people hounding me night and day Reviewed on: 22nd July 2021

Peace of mind

Step Change are simply the bees knees. So polite, so calming and so understanding. They have given us a new lease of life. Reviewed on: 22nd July 2021

Great help

Very polite and very helpful. Always willing to go that extra mile to make you feel comfortable Reviewed on: 22nd July 2021

Financial Life savers

StepChange we’re there to advise and support us in our hour of need when there was nowhere to turn. Reviewed on: 22nd July 2021

Life savers

Understanding, non judgemental, real people on the end of the phone, efficient but caring too. Reviewed on: 22nd July 2021

The Most Helpful

Before Step Change helped me to sort out my debts, I was worrying so much that I was becoming ill. Once I had sorted out my debt with the support from Step Change, I stopped worrying so much and began to feel a lot better. I couldn’t recommend them enough. The staff are fantastic people who reassure you and more importantly, listen to your concerns. Reviewed on: 22nd July 2021

5 star service

Excellent, helpful service from start to finish Reviewed on: 22nd July 2021

Life changing

Completely changed my life and helped me get back in control of my finances Reviewed on: 22nd July 2021

Amazing service

A massive help and takes away a lot of stress, thank you so much you are definitely winners Reviewed on: 22nd July 2021

Support is there if needed

Supportive, friendly staff who will do all they can to help you. Reviewed on: 22nd July 2021

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