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StepChange: Debt advice reviews

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4.95
Based on 15,976 reviews, last reviewed 7th May 2026
60800% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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Latest highest rating:

5

Great dealing with debit collectors help me sort out... Great dealing with debit collectors help me sort out a plan Reviewed on: 7th May 2026
alan aylott's avatar
alan aylott

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
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Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15976)

Excellent Service

5
This is by far the easiest and stress free way of handling debt. Step Change staff are so easy to speak to and are not judgemental at all. They assist with working with you and guide you all the way. Thank you Step Change. Reviewed on: 9th July 2020
Susan's avatar
Susan

Amazing people

5
I was in a very low place with my mood when I contacted step change they were so caring, efficient, supportive, knowledgeable, they took a huge weight of my shoulders and helped me start to feel better about my situation Reviewed on: 9th July 2020
Julie 's avatar
Julie

Help me out of a big mess

5
When your in debt the last thing you want to do is acknowledge it and deal with it. One phone call with a step change representative and they make everything seem easy and doable. I can’t thank them enough for their patience, non judgemental manner and simple niceness. It’s what you need when your dealing with the horror of debt. Reviewed on: 9th July 2020
LWood's avatar
LWood

Very good service

5
They help me when I was down They help me to get back on my feet Reviewed on: 9th July 2020
Marcia Jones's avatar
Marcia Jones

Free support free from debt freedom

5
For years I was with organisations that were taking a high percentage of my money tstep change havenever taken a penny off of me best service provider for debt management that there is in this country Reviewed on: 9th July 2020
Philip ODriscoll 's avatar
Philip ODriscoll

Excellent customer service

5
From first contact 2 years ago I finally felt in control of my life. Everyone I spoke to was non judgemental, just helped me get sorted. It was and still is a huge relief. I know I can contact them anytime and I will be debt free in 4 years time thanks to Stepchange. I honestly can't thank them enough. Reviewed on: 9th July 2020
SH's avatar
SH

Stepchange has taken a huge weight off my shoulders

5
I had got myself in a real financial pickle, following my husband walking out on me and my one year old. I struggled for several years, becoming withdrawn and depressed. I heard about Stepchange, made a call, and 40 minutes later i had a manageable monthly repayment plan and a smile on my face How i wish i'd done this years earlier Reviewed on: 9th July 2020
Claire Gibbs's avatar
Claire Gibbs

Changed my life for the better!

5
I was struggling with debt and no idea of the help and support out there. Stepchange helped me turn my life around. Reviewed on: 9th July 2020
Robbie Howlett's avatar
Robbie Howlett

Stepchange made me able to breathe again after suffocating with my debt

5
I woke up one morning with that dreaded feeling of my phone going off constantly all day AGAIN being hounded by debt collectors. I couldn't cope much longer and felt like I was suffocating with this debt. I couldn't keep up with the payments, my health deteriorated quickly and severely and i couldn't see a way out. My GP recommended i speak to Stepchange and they were amazing , helped me from that very first phone call , set me up on my DMP so I could make affordable payments to creditors. The phone calls from my creditors stopped and now I just make my monthly payment to stepchange who divide it between creditors and I am so much happier and feel like I can breathe again. Anyone struggling with debt needs to deal with Stepchange. Their customer service has always been spot on and always so helpful when you call for advice. Reviewed on: 9th July 2020
Hannah's avatar
Hannah

Wonderful support and service

5
Very helpful and support. Very professional and friendly I encourage everyone in the community will be soon felt very satisfaction for their concerns. Reviewed on: 9th July 2020
K ahmed's avatar
K ahmed

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