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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Awesome

So helpful and relieved the stress almost instantly Reviewed on: 22nd July 2021

Supportive and calm

Amazing supportive and calm agents that are positive and proactive. Concentrate on the solution not the problem. Did not make me feel embarrassed or ashamed for discussing my financial situation,void not feel at all patronised but empowered by their positivity. Excellent service that has helped me get my life back on track and helped me sleep at night!!!! Reviewed on: 22nd July 2021

Highly recommend

They have been very supportive to me Reviewed on: 22nd July 2021

They saved my life!

I was so stressed and didn't know where to turn but step change helped me prepare a repayment plan that was affordable and took the stress away - I am so grateful. Thank you Reviewed on: 22nd July 2021

Suicide to a new life

I was suicidal about my debts I didn't know where to turn. I had sold off all my assets just to keep paying the interest . I had nothing left. I only wished I had found the courage to approach Stepchange 3 years earlier. But I am now debt free and had support for over 6 years of the wonderful non judgemental staff . They are the best I have my life back and can now look forward to a life from fear, Thank you Stepchange Reviewed on: 22nd July 2021

The best at what they do .

Stepchange gave me courage , and the support and structure to face my debt and accept responsibility for it. At the same time , they engineered an affordable repayment programme that has allowed me to continue to work and support my family while repaying my debt schedule month by month . They are genius at what they do. Patient empathy but realistic support and infrastructure to be able to survive the catastrophic consequences of my bad financial decisions . Reviewed on: 22nd July 2021

Debt payments

You taken a lot of worries and stress off me. Reviewed on: 22nd July 2021

Amazing support and service

Step change have helped me and given me the confidence I need to get out of debt. Educating and whats possible and recommending best ways to improve my quality of life. Reviewed on: 22nd July 2021

Changed my life.

They are amazing. Very helpful, very understanding. Don’t make you feel guilty for being in debt. Helped me enormously during the initial setup process. Reviewed on: 22nd July 2021

Great service!

Very help team & great job! Keep up with the great work and service. Reviewed on: 22nd July 2021

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