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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 15,959 reviews, last reviewed 6th May 2026
39967% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Great first part second poor Was good experience as always only down fall was when got but through to next step the man had kindly set up 23 calls in front of me and no call back ... Read more Reviewed on: 6th May 2026
Lisa young's avatar
Lisa young

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15959)

A weight of my shoulders!

5
The feeling of relief when step change sorted out a dept plan was overwhelming. They’re so patient, taking their time to go through everything with you. I’ve recommended them to family who were also struggling and would happily recommend them to anyone else who needs help managing their dept. Reviewed on: 9th July 2020
Emma's avatar
Emma

Wonderful service

5
Wonder helpful caring service. Always helpful and very efficient assistance Reviewed on: 9th July 2020
Joe Gibson's avatar
Joe Gibson

Fantastic

5
Having got into a financial mess and seeing no way out of it, StepChange were so understanding and helpful so I can now see light at the end of the tunnel and my creditors are being paid. Would recommend to anyone Reviewed on: 9th July 2020
Anne Micallef's avatar
Anne Micallef

Life saving, help and advice.

4
Very helpful people, have been able to sleep better at night, thanks to stepchange helping us through this worrying and anxious time. Thankyou Reviewed on: 9th July 2020
Elisabeth 's avatar
Elisabeth

Friendly accurate , personal, advice

4
Once a year review is challenging but made easier with professional guidance Reviewed on: 9th July 2020
S.j.argyle's avatar
S.j.argyle

Great Service

5
Without Step Change I don’t think I would of been able to pay off my debts Reviewed on: 9th July 2020
G's avatar
G

Saved my life.

5
At a time of personal crisis and a spiral of mounting debt, the support I received both, financial and personal was, a life changing. Reviewed on: 9th July 2020
Bob Masters's avatar
Bob Masters

performance

5
Nice customer service and ability to respond to queries quickly Reviewed on: 9th July 2020
Gbolahan Kehinde Olaoye's avatar
Gbolahan Kehinde Olaoye

Made my life so much easier

5
Made a horribly overwhelming and upsetting time of my life so much easier and less stressful Reviewed on: 9th July 2020
Holly 's avatar
Holly

Very good organisation to get help.

5
I recommend Very good organisation to get help. Reviewed on: 9th July 2020
Mr Da Silva 's avatar
Mr Da Silva

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