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StepChange: Debt advice reviews

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4.95
Based on 15,465 reviews, last reviewed 6th May 2026
24133% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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0%
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Latest highest rating:

5

Step change has been life changing. Step change has been life changing. I was drowning in what felt like a sea of debt with no way out. I am now 18 months into my Debt Plan, which is ste... Read more Reviewed on: 6th May 2026
Jackie Querney's avatar
Jackie Querney

Latest lowest rating:

1

Constantly getting emails and calls from lenders say... Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026
May's avatar
May
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15465)

Fantastic

5
Easy to talk to, always helpful, always listen, explain things in plain english, you can't get any better Reviewed on: 8th July 2020
Rachel Evans's avatar
Rachel Evans

Best Debt Management Company.

5
Step Change Is One Of The Best Company To Help People Manage Their Money Effectively.I Surely Recommend.Staff are Knowledgeable And Friendly. Reviewed on: 8th July 2020
Saheed Gaungoo's avatar
Saheed Gaungoo

Amazing help

5
I don’t know where I would of been today if it wasn’t for stepchange. They helped me to get my life back on track. Reviewed on: 8th July 2020
Evelyn maholam's avatar
Evelyn maholam

Such a relief

5
I was in such a bad financial and emotional state. Took a little while to set it all up and I have quite a few different creditors but once done I was so relieved. Reviewed on: 8th July 2020
Rhea Thompson's avatar
Rhea Thompson

Very helpful

5
Outstanding customer services and we appreciate your business Reviewed on: 8th July 2020
Mohamed 's avatar
Mohamed

Excellent service

5
We were struggling and contact SC for advice 1 call and we slept for the 1st time in a year . Amazing agents and service. Reviewed on: 8th July 2020
Sarah Lindsay's avatar
Sarah Lindsay

Fixed income and registered disabled

5
Over the past few years living on my works pension with no means to increase it to cover expenditure I was unaware of tje existence of Stepchange and I was very grateful for their help when I was advised to seek their help Reviewed on: 8th July 2020
Victor Cannings's avatar
Victor Cannings

Reassurance

5
i heard about stepchange from a family member and i can honestly say i am truly greatful for their help every ‘step’ of the way Reviewed on: 8th July 2020
Ricky's avatar
Ricky

Professional and easy to deal with.

5
I've been using Stepchange for 7 years now and they have been fantastic at sorting everything out for me. If I have any issues I get in touch and they handle it with a professional attitude and ease. I would recommend them to anyone who was struggling financially without question. Reviewed on: 8th July 2020
Paul O's avatar
Paul O

Step change care and understand

5
Step change has helped my husband and I , to pay off all our debts . Even when I was made redundant 4 years ago , they helped me no end . Reviewed on: 8th July 2020
Deborah Rose's avatar
Deborah Rose

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