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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Amazing company that's shown me I can sleep at night.

I had been advised by friends years ago to go to step change but being a very proud person I carried on struggling to pay all my debts every month. I had sleepless nights worrying about my finances until in the end I realised I couldn't carry on like this anymore. One phone call to step change and my whole life changed. The people on the phones don't judge you they're there to help you in the best possible way they can. Thankyou stepchange for giving me a life. Reviewed on: 22nd July 2021

A great help

Managed to help me make my finances manageable after a horrendous period in my life. Eternally grateful Reviewed on: 22nd July 2021

Best thing I ever did

Very efficient...easy to talk about my situation and very sympathic Reviewed on: 22nd July 2021

Fabulous customer service.

Initially very worried about my debts however from the very first telephone conversation with Step Change my worries disappeared and a working structure to repay my debts was put into appropriate action immediately. Stunning customer service all round. Reviewed on: 22nd July 2021

Great company

Very good help very understanding very good customer service Reviewed on: 22nd July 2021

Step change has helped me through the bad and good

I’m glad I went to step change for help Reviewed on: 22nd July 2021

Awesome

Great service that changed my life forever Reviewed on: 22nd July 2021

Excellent customer service

Can’t rate them highly enough. Always so friendly and helpful and they’ve helped me to take back control of my finances. Reviewed on: 22nd July 2021

Extremely helpful

I changed from another debt company to Step Change made it very so simple and easy best move I made very professional Reviewed on: 22nd July 2021

amazing

staff are accomodating and they are doing thdir best to communicate with our debtor Reviewed on: 22nd July 2021

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