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StepChange: Debt advice reviews

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4.95
Based on 15,589 reviews, last reviewed 6th May 2026
28167% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Desperate At the time I had these debts I could see no way out of it till somebody told me about stepchange Reviewed on: 6th May 2026
Lyn's avatar
Lyn

Latest lowest rating:

1

StepChange helped me to sort my finances and life ou... StepChange helped me to sort my finances and life out without judgement. I can now sleep at night without worry and I’m not afraid to open my post any... Read more Reviewed on: 6th May 2026
Jane Ocain's avatar
Jane Ocain
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (15589)

Life changing

5
Was in a lot of trouble before i signed up now i can sleep easy again! Thank you Reviewed on: 8th July 2020
Db's avatar
Db

Totally trustworthy

5
Helped me take control and get my debts organised..... The relief was enormous, thank you Reviewed on: 8th July 2020
Kate Reid 's avatar
Kate Reid

Step Change brought me back from total despair.

5
My debts were out of control and unmanageable. Step Change arranged debt repayments with my creditors at an affordable level, with ongoing support and financial reviews. They were always sympathetic to my situation. Reviewed on: 8th July 2020
Colin's avatar
Colin

Step Change changed my life!!!

5
My family and I are extremely grateful to Step Change for having such a positive impact on our lives. Every single member of staff we have dealt with have upheld the highest standards of professionalism, whilst guiding us through a tough time in our lives. Good luck Step Change and thank you!! Reviewed on: 8th July 2020
Tristan Coates's avatar
Tristan Coates

Excellent service

5
I would happily recommend Step Change to anyone struggling with debt. Excellent service. Reviewed on: 8th July 2020
Mel's avatar
Mel

Very helpful .

5
I don’t know what I would of done, the first call I made to them the guy spent well over an hour going through everything and giving me all my options. I never felt judge once or pushed to live with no money to survive. I only ever felt supportive. Reviewed on: 8th July 2020
Luisa 's avatar
Luisa

Sorted out my debt and took the pressure off me. Amazing at what they do. Totally would recommend them to anyone with debt problems.

5
Just took all the burden and anxiety off my shoulders delt with my debters for me. Always there when you have any problems most importantly they're at the end of the phone to help with anything. Can't praise them enough really. Reviewed on: 8th July 2020
Christopher Ross 's avatar
Christopher Ross

Life Changing

5
Provided excellent advice and reassurance. They dealt with everything for me and I truly felt that a great weight had been lifted. Reviewed on: 8th July 2020
Anon's avatar
Anon

Great Service

5
Stepchange has helped me for over a year now, they have helped me with my debt by cutting out the middle man and all with a friendly service. Reviewed on: 8th July 2020
Lewis 's avatar
Lewis

MR

5
I find Step change customer services very professional but at the same time supportive and friendly Reviewed on: 8th July 2020
Manuela Ramsay's avatar
Manuela Ramsay

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