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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,657 reviews, last reviewed 4th Jul 2026
188950% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026
Antonello c's avatar
Antonello c

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18657)

Life changing

5
After a messy heartbreaking divorce left with unimaginable debts , stepchange allowed me to breath again! Helping me rebuild a new life without pressures of creditors effecting my mental health and family life now as a single mum amazing support , knowledge and confidence from the company I never had any worries with my new financial situation as it was easy to keep updated and gave me so control back Reviewed on: 22nd July 2021
Michelle's avatar
Michelle

Very well organised brilliant staff

5
Did not know when I was bombarded with letters from the deters but step change helped me Reviewed on: 22nd July 2021
Sukhdev Khambay's avatar
Sukhdev Khambay

Without stepchange

5
Without Stepchange I dread to think where I would be now. From my first contact they help me cope with my debts but also help me out of a deep abyss infact they may have helped save my life. Thankyou so much stepchange. Reviewed on: 22nd July 2021
Mike Cooper's avatar
Mike Cooper

Amazing and very good company to help poor people

5
Always when i ring to Step change there not gonna leave me without help, Reviewed on: 22nd July 2021
Miroslav Balaz's avatar
Miroslav Balaz

Great service

5
Before I contacted step change I was over £20,000 in debt working with them I will be debt free in a few more years wonderfully service Reviewed on: 22nd July 2021
Alex Kucyk's avatar
Alex Kucyk

Peace of mind

5
Excellent service in all aspects helped us enormously. First class staff. Reviewed on: 22nd July 2021
Cbrowng's avatar
Cbrowng

Peace of mind

5
I never thought to use step change, I had buried my head in the sand and didn’t know what to do. It wasn’t until I plucked up the courage to speak to them. I finally felt less stressed and supported. I’m just 5 months away from clearing my debt and it’s the best thing I’m looking forward to this year. Well done guys for the help and guidance over the last couple of years! Reviewed on: 22nd July 2021
Justine's avatar
Justine

Good customer service

5
When I receive anything from my crediters customer service are very helpful and understanding Reviewed on: 22nd July 2021
bellasmith16@btinternet.com's avatar
[email protected]

Weight off our shoulders

5
We were struggling with debt for many years, consolidating our debt when it got to much for us to pay. However, this caused the total debt to continue to rise very steeply. We had heard of companies who help with debts for a charge.we then came across Step Change, who helped us come up with a payment plan. At last we could pay our debts and live our lives. Step change has been life changing for us. The agents are very helpful and understanding. We would recomend step change 100% Reviewed on: 22nd July 2021
Dave 's avatar
Dave

Stress relief

5
The people at stepchange are outstanding, I had been struggling for a while keeping finances in check when I was laid off work with a damaged back but one call to them had me feeling less stressed with it all and had a long term plan set in motion giving me more time to concentrate on getting myself back to work safely when ready Reviewed on: 22nd July 2021
Andrew's avatar
Andrew

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