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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

A life saver

Since contacting step change my life has changed dramatically for the better. Reviewed on: 22nd July 2021

Helping me so much

Really happy to have stepchanges help. My mental health has completely improved Reviewed on: 22nd July 2021

Perfect

Great advice make you feel at ease always there ready to support with advice so glad I contacted them would 100% recommend them For anyone who is struggling with money management and debt Reviewed on: 22nd July 2021

Helped me get back on track

Really helpful, really friendly, knowledgeable of debt management methods and put me back on the right track for being debt free. Still a few years to go but a much brighter future because of these guys!! Reviewed on: 22nd July 2021

Great relief from money worries

Put you at ease talk you through all your options helpful anytime you call would highly recommended keep up the great work Reviewed on: 22nd July 2021

Supportive professional service

From the beginning I was dealt with, with respect, care and professionalism. Reviewed on: 22nd July 2021

Life Saver

Gave me my life back, took away the awful stress of the situation. Reviewed on: 22nd July 2021

Fantastic Service

Step Change provide a fantastic service. With professional, informative advice, anytime time you need it! Would highly recommend Reviewed on: 22nd July 2021

Happy

Step change provides a great service and all the staff are very friendly and helpful. Reviewed on: 22nd July 2021

Wonderful organisation

So helpful and understanding. Literally saved my life. Reviewed on: 22nd July 2021

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