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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Supportive professional service

From the beginning I was dealt with, with respect, care and professionalism. Reviewed on: 22nd July 2021

Life Saver

Gave me my life back, took away the awful stress of the situation. Reviewed on: 22nd July 2021

Fantastic Service

Step Change provide a fantastic service. With professional, informative advice, anytime time you need it! Would highly recommend Reviewed on: 22nd July 2021

Happy

Step change provides a great service and all the staff are very friendly and helpful. Reviewed on: 22nd July 2021

Wonderful organisation

So helpful and understanding. Literally saved my life. Reviewed on: 22nd July 2021

I am very happy with their support

They have made my life easier to live. Thank you for your service as I would've been in a very bad place if you didn't help me! I appreciate that. Reviewed on: 22nd July 2021

Life savers!

l was in a state of panic and despair over my debt situation and step change took all of that away, completely non judgmental and dealt with all my creditors and made life manageable again, can’t thank it recommend them highly enough. Reviewed on: 22nd July 2021

Excellent Service.

My experience with Stepchange has changed my life for the better...I could go to bed now and do not have to worry anymore about my outstanding debts...Stepchange has made my life much easier. Many thanks for all your help and support. Reviewed on: 22nd July 2021

They have been amazing

As soon as I contacted them I felt a weight lift Reviewed on: 22nd July 2021

No more worries

They have helped me sought out my problems evert member of staff needs to be praised Reviewed on: 22nd July 2021

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