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StepChange: Debt advice reviews

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4.95
Based on 15,298 reviews, last reviewed 6th May 2026
18733% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
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Latest highest rating:

5

Stepchange have been extremely helpful when I neede... Stepchange have been extremely helpful when I needed to Dort out my finances. They went step by step and arranged a plan for me to pay monthly payment... Read more Reviewed on: 6th May 2026
mtadros43@gmail.com's avatar
[email protected]

Latest lowest rating:

1

Constantly getting emails and calls from lenders say... Constantly getting emails and calls from lenders saying I still owe them money and haven’t heard anything from StepChange Reviewed on: 6th May 2026
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May
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15298)

Stepchange

5
I was in real trouble with money and owing to creditors a lot of money when I got in touch with Stepchage they were fantastic and I can't thank them enough if you got trouble with money and creditors to get in touch I can't thank them enough Reviewed on: 8th July 2020
Delwyn Noel Jones's avatar
Delwyn Noel Jones

Great service

5
I’ve had nothing but a positive experience with StepChange. They are the most friendly and helpful people. They have changed my life with their help and I am ever grateful. Reviewed on: 8th July 2020
Michelle Underwood's avatar
Michelle Underwood

First class service

5
Saved my life through the lowest point with debt worries thank you 100% superb customer service Reviewed on: 8th July 2020
B green 's avatar
B green

Helpful understanding caring people treat you with dignity and respect

5
When I first spoke on the telephone I was in bits at the end of my tether with worry.They people I spoke to reassured me they would help me get it sorted out . I came of the phone that feeling a great big weight had been lifted and for the first time in months I went to bed and slept knowing I was going to get the help I needed so from me to all of you a big THANK YOU Reviewed on: 8th July 2020
Katreane Webster's avatar
Katreane Webster

Thank you

5
I was very worried my debt could not sleep at night somebody told me about stepchange got in touch have had no worries since you have sorted it all out for me thank you so much Reviewed on: 8th July 2020
Victor west's avatar
Victor west

Help in time of need

5
Helps me to get out of debt and I am very greatful for it. Reviewed on: 8th July 2020
Hamid's avatar
Hamid

Life Savers

5
Taken the stress and worry away, Never had any issues and always been very helpful Reviewed on: 8th July 2020
jammmeyyy's avatar
jammmeyyy

A life saver

5
This was a life saver when i fell in debt. I don't know what I would have done without help Reviewed on: 8th July 2020
Margaret's avatar
Margaret

Excellent Customer services

5
The staff are very friendly and helpful no matter what your worries are the make you feel at ease with everything that goes on with your DMP Reviewed on: 8th July 2020
Ronald F Postgate's avatar
Ronald F Postgate

There for me

5
i have bad anxiety over my debts Reviewed on: 8th July 2020
Craig Bushell's avatar
Craig Bushell

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