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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,682 reviews, last reviewed 23rd Sep 2026
99% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026
EddieG's avatar
EddieG

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (18682)

Peace of mind

5
Excellent service in all aspects helped us enormously. First class staff. Reviewed on: 22nd July 2021
Cbrowng's avatar
Cbrowng

Peace of mind

5
I never thought to use step change, I had buried my head in the sand and didn’t know what to do. It wasn’t until I plucked up the courage to speak to them. I finally felt less stressed and supported. I’m just 5 months away from clearing my debt and it’s the best thing I’m looking forward to this year. Well done guys for the help and guidance over the last couple of years! Reviewed on: 22nd July 2021
Justine's avatar
Justine

Good customer service

5
When I receive anything from my crediters customer service are very helpful and understanding Reviewed on: 22nd July 2021
bellasmith16@btinternet.com's avatar
[email protected]

Weight off our shoulders

5
We were struggling with debt for many years, consolidating our debt when it got to much for us to pay. However, this caused the total debt to continue to rise very steeply. We had heard of companies who help with debts for a charge.we then came across Step Change, who helped us come up with a payment plan. At last we could pay our debts and live our lives. Step change has been life changing for us. The agents are very helpful and understanding. We would recomend step change 100% Reviewed on: 22nd July 2021
Dave 's avatar
Dave

Stress relief

5
The people at stepchange are outstanding, I had been struggling for a while keeping finances in check when I was laid off work with a damaged back but one call to them had me feeling less stressed with it all and had a long term plan set in motion giving me more time to concentrate on getting myself back to work safely when ready Reviewed on: 22nd July 2021
Andrew's avatar
Andrew

Amazing company that's shown me I can sleep at night.

5
I had been advised by friends years ago to go to step change but being a very proud person I carried on struggling to pay all my debts every month. I had sleepless nights worrying about my finances until in the end I realised I couldn't carry on like this anymore. One phone call to step change and my whole life changed. The people on the phones don't judge you they're there to help you in the best possible way they can. Thankyou stepchange for giving me a life. Reviewed on: 22nd July 2021
Andrea Green's avatar
Andrea Green

A great help

5
Managed to help me make my finances manageable after a horrendous period in my life. Eternally grateful Reviewed on: 22nd July 2021
Jon Bending's avatar
Jon Bending

Best thing I ever did

5
Very efficient...easy to talk about my situation and very sympathic Reviewed on: 22nd July 2021
Susan Alcorn 's avatar
Susan Alcorn

Fabulous customer service.

5
Initially very worried about my debts however from the very first telephone conversation with Step Change my worries disappeared and a working structure to repay my debts was put into appropriate action immediately. Stunning customer service all round. Reviewed on: 22nd July 2021
Graham Waxman's avatar
Graham Waxman

Great company

5
Very good help very understanding very good customer service Reviewed on: 22nd July 2021
Ana Clavijo's avatar
Ana Clavijo

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