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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Amazing

This company is amazing, I can’t fault them I don’t like talking on the phone and it’s great I can do everything online and it’s all straight forward honestly so glad I found this company, I don’t worry as much now and can get on with my life again Reviewed on: 22nd July 2021

Turned my life back around

I struggled when coronovirus arrived even though I was in good job and I was sent home for 3 weeks and I panicked as my outgoings were quite high , I contacted a different company and they wanted to charge me over £7000 to make an arrangement, I spoke to someone about it and they mentioned Stepchange , as soon as I spoke to them they assured me and I felt a whole lot better and I now have an arrangement in place which will take time ,it is my debt and I’m fortunate enough to have a good job and health so it’ll take time but it is coming down at a pace which is easier than where I was at , really grateful and glad I reached out to them and they are kind , they are re assuring and comfortable to speak with , I’d say to anyone who feels that it is getting too much ,please call them and find out how they can find a solution for you , their advice and service is free ,I’m not connected to any financial advisory ,just a hard working man who got a little bit in too deep ,I still have 3 vehicles on finance so they managed to help me and I kept that part of my agreement rolling ,that was important as transport was needed for work and for my children to get to school . Reviewed on: 22nd July 2021

Excellent customer service

They help me a lot with my debt and I don't have to stress without them I don't think I be able to pay. Reviewed on: 22nd July 2021

Professional understanding and knowledgeable

They do exactly what they say on the tin Reviewed on: 22nd July 2021

Great company

Helped me sort all my debt out , so easy to do and thanks to stepchange will soon be debt free , thank you Reviewed on: 22nd July 2021

There when I needed them

When I was at the end of my tether and beginning to really worry about my debt, Stepchange gave me a guiding hand and helped me to get back on my feet. Reviewed on: 22nd July 2021

Saved my life

Stepchange are caring, thoughtful and supportive when you’re feeling like there’s no way out of the crippling spiral of debt. I couldn’t recommend them enough. They are outstanding and an actual lifesaver. Reviewed on: 22nd July 2021

A beacon in the darkness

When I was at my lowest and didn't know how I would manage my debts Step Change were there to give me help, support and advice. They acted as intermediaries with creditors and through their regular email articles have helped me take control of my financial situation. Reviewed on: 22nd July 2021

Great experience

Very pleasant staff very helpful and keen to make you feel at ease always happy to help no matter your problem. Reviewed on: 22nd July 2021

Help change life for better

They had very strong positive impact on my life and I'm extremly grateful for their wonderful support. Reviewed on: 22nd July 2021

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