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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18673 reviews)

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4.92

Based on 18,673 reviews, last reviewed 9th Aug 2026

3% increase in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Take the step to change Im an older lady who through illness fell behind with debts. Ended up so worried and frightened with being unwell and not being able to pay. I had a b... Read more Reviewed on: 9th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18673)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Wouldn't have been able to manage without them

By contacting my debtors, helping me budget, arranging repayment plans and giving me certainty of my outgoings every month I was able to improve my overall financial status as well as my mental health. Reviewed on: 22nd July 2021

SOLID DEBT MANAGEMENT

PROFESSIONAL, FRIENDLY, FAST & EFFICIENT SERVICE! Reviewed on: 22nd July 2021

Mr David Watkins

Understanding, fair, show empathy, listen to my worries and concerns, puts me first. Reviewed on: 22nd July 2021

Excellent customer service

Excellent customer service and friendly advisers. No problems and everything explained, for you to understand every step of the way. Reviewed on: 22nd July 2021

Support for paying off debt

Stepchange took over my debts about 18 years ago and I was having sleepless nights and panic attacks. I have nearly paid off my debts now and they have always been very supportive and efficient. I have never had any problems and I don't think I could have done it without them Reviewed on: 22nd July 2021

Caring

Staff are ways professional, polite , caring, and listening to what you have to say and advise you on the next step of what to do Reviewed on: 22nd July 2021

Helped immensely

They helped me sort myself out and made my life easy when I had a lot to deal with. Reviewed on: 22nd July 2021

Difficult times but support there always

I have had some Difficult times but support there always, nobody could have got me through this but step change. Thank you Reviewed on: 22nd July 2021

Helped me massively

Stepchange have made everything manageable for me. If I’d swallowed my pride and called them 2 years earlier I’d have been in half the trouble I was when I finally did. Would recommend to anyone. Reviewed on: 22nd July 2021

Brilliant

I was struggling and Step change was suggested. It changed my life. I am more than half way through my plan and every step of the way they have supported me. Reviewed on: 22nd July 2021

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