Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Wouldn't have been able to manage without them

By contacting my debtors, helping me budget, arranging repayment plans and giving me certainty of my outgoings every month I was able to improve my overall financial status as well as my mental health. Reviewed on: 22nd July 2021

SOLID DEBT MANAGEMENT

PROFESSIONAL, FRIENDLY, FAST & EFFICIENT SERVICE! Reviewed on: 22nd July 2021

Mr David Watkins

Understanding, fair, show empathy, listen to my worries and concerns, puts me first. Reviewed on: 22nd July 2021

Excellent customer service

Excellent customer service and friendly advisers. No problems and everything explained, for you to understand every step of the way. Reviewed on: 22nd July 2021

Support for paying off debt

Stepchange took over my debts about 18 years ago and I was having sleepless nights and panic attacks. I have nearly paid off my debts now and they have always been very supportive and efficient. I have never had any problems and I don't think I could have done it without them Reviewed on: 22nd July 2021

Caring

Staff are ways professional, polite , caring, and listening to what you have to say and advise you on the next step of what to do Reviewed on: 22nd July 2021

Helped immensely

They helped me sort myself out and made my life easy when I had a lot to deal with. Reviewed on: 22nd July 2021

Difficult times but support there always

I have had some Difficult times but support there always, nobody could have got me through this but step change. Thank you Reviewed on: 22nd July 2021

Helped me massively

Stepchange have made everything manageable for me. If I’d swallowed my pride and called them 2 years earlier I’d have been in half the trouble I was when I finally did. Would recommend to anyone. Reviewed on: 22nd July 2021

Brilliant

I was struggling and Step change was suggested. It changed my life. I am more than half way through my plan and every step of the way they have supported me. Reviewed on: 22nd July 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Solutions
from Debt Advisory Centre 4.05 from 1 reviews
Debt advice
from National Debtline 4.35 from 71 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub