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StepChange: Debt advice reviews

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4.95
Based on 15,532 reviews, last reviewed 6th May 2026
26233% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very good service No problems never had an issue. Very happy Reviewed on: 6th May 2026
Shelley's avatar
Shelley

Latest lowest rating:

2

my debts are going help Stepchange ignored me. my debts are going help Stepchange ignored me. Reviewed on: 6th May 2026
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bujji
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (15532)

Life saving service

5
I had been struggling financially for quite sometime until I found out about stepchange. They helped me immensely and I can’t thank them enough! Reviewed on: 8th July 2020
Kivlin's avatar
Kivlin

Changed my life

5
I was struggling with debt due to a job loss and unplanned pregnancy and step change literally changed my life and made it so it was affordable for me to live again- not choosing month by month who gets paid and who doesnt. Reviewed on: 8th July 2020
Smtbg's avatar
Smtbg

Amazing help

5
Amazing help got me out of a massive amount of uncertainty and helped me move forward in life. Reviewed on: 8th July 2020
Ben Gregory's avatar
Ben Gregory

Great stuff

5
Very reliable, helpful and good intentions for helping people with debt problems, high recommend Reviewed on: 8th July 2020
Ioan Pirlog 's avatar
Ioan Pirlog

Step change took a huge weight off my shoulders.

5
Step change put my mind at ease from the first phone call right up till the plan was put in place. I didn't have to deal with any of the debtors, which was a big relief they sorted everything out for me, many thanks. Reviewed on: 8th July 2020
Barry Stephens 's avatar
Barry Stephens

OUTSTANDING

5
Excellent customer service always friendly outstanding listening never judged me extremely helpful. A huge huge bolder lifted off my shoulders. Thank you from the bottom of my heart StepChange Reviewed on: 8th July 2020
Lisa G's avatar
Lisa G

Financial hardship

5
Got into difficulty and Step Change helped, excellent advice and service. Reviewed on: 8th July 2020
Tony Smith's avatar
Tony Smith

Support

5
Support Provided during my tough times financially is most appreciated and feel nothing but gratitude to the team at step change. Reviewed on: 8th July 2020
Guru Prasad's avatar
Guru Prasad

Relief someone helped

5
I was at my lowest point and did not know what to do when a friend told me to contact step change, from that point I did not look back, step change worked out how much I needed to pay my creditors and how much I would have left for myself, they stopped all the worrying and sleepless nights that I had, if I needed any help I could just ring and was reassured by the support Reviewed on: 8th July 2020
Amanda Oliver's avatar
Amanda Oliver

Worry free!

5
Professional, helpful customer service Reviewed on: 8th July 2020
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David lane

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