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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Life savers

Struggling with debt and no where to turn i was given Step Change details.. Im a proud man and really had to dig deep and find the courage to ring. Best decision I've ever made. So helpful and non judgemental. Just gave account of all my debts and they did the rest, didnt even have to contact my debtors. So much stress relieved from my life. 10/10 Reviewed on: 22nd July 2021

Amazing

Contacting step change has changed my life - finally helping my get my debt under control Reviewed on: 22nd July 2021

Amazing service

What more can i say helped me massively when i was no where to go saved me and now in two years will have payed off my £25,000 debt in 5 years what a blessing this has been and never judged once just given great advice always amazing service Reviewed on: 22nd July 2021

Amazing help... Lifesavers!

Stepchange saved me when I was at my wit's end worrying about debt. Counselling me with expert advice, reassurance and practical assistance. Reviewed on: 22nd July 2021

Efficient and supportive

They were sympathetic and helpful advising a good solution . Reviewed on: 22nd July 2021

No more sleepless nights.

Before I got in touch with Step change my debts were spiralling out of control. And I just couldn't see a way out of being debt free. And now with less than a year until I'm debt free. Thanks to Step change I will always be grateful to you and recommend you to anyone I know who finds themselves in my situation at anytime in their lives. Once again thanks very much Step change as now I can see a light at the end of the tunnel. Reviewed on: 22nd July 2021

Saved our finances!

Helped us feel comfortable talking about the debt we had and how to deal with it. Supported us every step of the way and looking forward to being debt free in 18 months time. Reviewed on: 22nd July 2021

No where to go!

My financial situation was causing me so much anxiety and sleepless nights. I eventually spoke to step change and they literally changed my life. They helped me in every way possible. They talked me through a realistic repayment programme and prepped me what to expect if one of my debtors contacted me. Even when I had a few bumps down the road they were so supportive. I am now debt free Reviewed on: 22nd July 2021

Always so helpful

They have the friendlier at best staff!! Reviewed on: 22nd July 2021

Best step I ever took

Like most people in debt I was worried and didn’t know where to turn. After some searching I came upon Stepchange. Immediately I was put at ease and their system kicked in. Over the years I have had help when I needed it and plenty of advice. I am now completely debt free and that is thanks to the help and assistance from Stepchange. They were there when I most needed them and took the worry associated with debt away. It was the best step I ever took. Reviewed on: 22nd July 2021

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