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StepChange: Debt advice reviews

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4.95
Based on 15,532 reviews, last reviewed 6th May 2026
26233% increase in 5 star reviews
in the past 90 days
500% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Very good service No problems never had an issue. Very happy Reviewed on: 6th May 2026
Shelley's avatar
Shelley

Latest lowest rating:

2

my debts are going help Stepchange ignored me. my debts are going help Stepchange ignored me. Reviewed on: 6th May 2026
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bujji
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15532)

Life-savers

5
I was in a bad place when I was struggling with debt. It seemed almost impossible to deal with and that there was no way through. I was chased by people who I owed money to and the phone constantly rang. I called Step Change and after talking for an hour to a lovely person, I hung up the phone and cried with relief. They've helped me make massive changes. Each time I've rang up they've been super helpful and I don't think I'd be where I am today, without their help. Reviewed on: 8th July 2020
Snomi's avatar
Snomi

Brilliant so helpful and understanding.

5
I was at the end of my tether with persistent debt until I eventually contacted Stepchange and they even managed to get me a payment holiday due to the impact of Covid19. They have been so helpful and understanding throughout I don’t know if I would still be here if they didn’t help me. Reviewed on: 8th July 2020
Robert's avatar
Robert

Life saving

5
One small Step with you is a giant leap for our family, Thank you Reviewed on: 8th July 2020
Edvin's avatar
Edvin

They take all the stress away

5
After a marriage break up that took me completely by surprise, I was recommended to Steps by my Bank Manager, Steps helped me get a hold of my life again, took away the stress of constant phone calls, being afraid to open the post. I cant praise them enough. I wouldn't have known what to do. I'm so grateful to the whole team at Steps. Not judgemental, just the help you need Reviewed on: 8th July 2020
Zena Donnelly 's avatar
Zena Donnelly

Great Help

5
So helpful, and explain everything to ease my mind Reviewed on: 8th July 2020
Almira Shehu's avatar
Almira Shehu

Helped me alot

5
Helped me get control over my debts and pay them back at an amount I can afford every month. No more sleepless nights for me and I know at the end I’ll be debt free. Reviewed on: 8th July 2020
Katie 's avatar
Katie

Absolutely top rate service ,I can never thank them enough for helping me.

5
I was left after the sudden death of my husband with a lot of debt,lost my home and did not know which way to turn ..My daughter contacted Stepchange and within days my fears ,worries ,and debts became manageable .Every advisor I have dealt with in the aftermath of losing your loved one and the grief you feel have treated me with respect , empathy,kindness ,and Certainly go above and beyond.... Thank you from the bottom of my heart Reviewed on: 8th July 2020
Sheila duncan's avatar
Sheila duncan

First class advice and support

5
The service is second to none and I'm so relieved to have had their support and knowledge behind me to take me from despair to having answers. Reviewed on: 8th July 2020
Lesley Bradley's avatar
Lesley Bradley

Excellent Support

5
Friendly, warm, and understanding. The people understand how to relieve stress, and concern about the various issues in people’s life: offering valid support to resolve crisis. Reviewed on: 8th July 2020
Colin 's avatar
Colin

Changed our lives

5
Step Change know their stuff!! Non judgmental and impartial advice that changed our lives. Should have called years earlier. Reviewed on: 8th July 2020
Sam Dickens Stenson's avatar
Sam Dickens Stenson

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