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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Efficient and supportive

They were sympathetic and helpful advising a good solution . Reviewed on: 22nd July 2021

No more sleepless nights.

Before I got in touch with Step change my debts were spiralling out of control. And I just couldn't see a way out of being debt free. And now with less than a year until I'm debt free. Thanks to Step change I will always be grateful to you and recommend you to anyone I know who finds themselves in my situation at anytime in their lives. Once again thanks very much Step change as now I can see a light at the end of the tunnel. Reviewed on: 22nd July 2021

Saved our finances!

Helped us feel comfortable talking about the debt we had and how to deal with it. Supported us every step of the way and looking forward to being debt free in 18 months time. Reviewed on: 22nd July 2021

No where to go!

My financial situation was causing me so much anxiety and sleepless nights. I eventually spoke to step change and they literally changed my life. They helped me in every way possible. They talked me through a realistic repayment programme and prepped me what to expect if one of my debtors contacted me. Even when I had a few bumps down the road they were so supportive. I am now debt free Reviewed on: 22nd July 2021

Always so helpful

They have the friendlier at best staff!! Reviewed on: 22nd July 2021

Best step I ever took

Like most people in debt I was worried and didn’t know where to turn. After some searching I came upon Stepchange. Immediately I was put at ease and their system kicked in. Over the years I have had help when I needed it and plenty of advice. I am now completely debt free and that is thanks to the help and assistance from Stepchange. They were there when I most needed them and took the worry associated with debt away. It was the best step I ever took. Reviewed on: 22nd July 2021

Gave complete peace of mind.

Complete peace of mind and very helpful and understanding of your problems. Would recommend Step Change to anyone with financial concerns Reviewed on: 22nd July 2021

Absolutely changed my life.

Don’t suffer, don’t hide. These guys will fix it ! Reviewed on: 22nd July 2021

They really do help

They take the stress out of debt management would recommend 100% Reviewed on: 22nd July 2021

Easy and efficient

So simple , effective and friendly service .what else can I have ? My life has changed thanks to You , thanks to All of you . Reviewed on: 22nd July 2021

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