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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Life saver

Was in a turmoil with my debt one call changed that very friendly and efficient. Reviewed on: 22nd July 2021

Excellent support

A 1st class worry free service! Reviewed on: 22nd July 2021

From despair to hope for the future

I was recommended to approach StepChange after getting into credit card debt and with the prospect of reduced income in retirement. Their debt counsellor discussed the details with me, calmly and unemotionally, assuring me that I was not alone, but that StepChange could agree a payment plan with me, put it to my creditors, and that a plan could be agreed that all parties could accept. All I had to do was to fulfil my side of the bargain and accept that I had already seriously worsened my credit rating.my credit rating. Since then I have reduced the debt by 1200 pounds, and lived within my means, accepting that there are some things I can no longer afford. Without StepChange this would not have been possible Reviewed on: 22nd July 2021

Outstanding no one has beaten them

Amazing would highly recommend they are so great helped me and my partner I would say none out there are alike . Reviewed on: 22nd July 2021

Amazing Lifesavers

They ate the most amazing organisation, which deserves this award for all the people they've saved, mentally and financially. Reviewed on: 22nd July 2021

I wish I'd have gone there sooner

Completely saved my finances in all honesty & couldn't do anymore to help me Reviewed on: 22nd July 2021

Fantastic

Took all my stress and worry away Reviewed on: 22nd July 2021

Life changing !

Best decision ive done, thanks to Stepchange and their non-judgemental and friendly approach, they have been critical in helping me getting my life back. Reviewed on: 22nd July 2021

Life savers

I am positive that with their friendly no nonsense advice and support they have literally saved lives. Reviewed on: 22nd July 2021

Really helpful

Sorted me out and now I'm on my way to eventually being debt free Reviewed on: 22nd July 2021

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