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StepChange: Debt advice reviews

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4.95
Based on 15,906 reviews, last reviewed 6th May 2026
38267% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Peace of mind company. .very scared of how l w... I was very down, confused and very scared of how l will settle my debt which l have had depression and with the skills , knowledge and professionali... Read more Reviewed on: 6th May 2026
Martha A's avatar
Martha A

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (15906)

Absolutely fantastic

5
They’ve always been there ready to help in any way they can Reviewed on: 8th July 2020
Noreen skinner's avatar
Noreen skinner

Step change has helped me so much

5
I was struggling daily before I got help from step change. They are always on hand when needed. Reviewed on: 8th July 2020
Dan's avatar
Dan

very helpful

5
When you feel like there’s no option, stepchange will show you a way from the permanent pressure created by debt. Thank you Stepchange. Reviewed on: 8th July 2020
Chris 's avatar
Chris

Good Customer Service

5
They have helped to assist me all throughout my DMP processing to progressing my credit record. A well-recommended company for helping people in a debt financial management. Reviewed on: 8th July 2020
Ros's avatar
Ros

Fantastic help, they have been amazing help

5
Fabulous help, I couldn't thank Step change enough. Reviewed on: 8th July 2020
Greg Jones's avatar
Greg Jones

Life changing advice

5
Step Change have made a huge difference to my life. They've made it really easy for me to turn things around. I can now see light at the end of the tunnel where before the future looked very dark and bleak Reviewed on: 8th July 2020
Andrea's avatar
Andrea

Peace of mind

5
Step Change has given me light at the end of the tunnel and massive peace of mind with my debts. I am now back in control after their help and expertise. Reviewed on: 8th July 2020
Adam M's avatar
Adam M

Amazing support and help

5
Having been at my deepest worry Barbour debt I found Stepchange to be helpful non judgemental and eascablevtobtakevmebthriugh the process of setting up a realistic payment plan which I have been able to maintain. Always professional and gives me the strength and determination to pay up all of my debts with their continued encouragement and advice Reviewed on: 8th July 2020
Irene Quince's avatar
Irene Quince

Lifesaver

5
5 yrs ago I couldn’t see a way out of debt, but a phone call to Stepchange changed everything. A weight had lifted off my shoulders. Reviewed on: 8th July 2020
Sandra's avatar
Sandra

Highly recommend this Debt Management Service

5
Very helpful and expertly run service. Reviewed on: 8th July 2020
Alan's avatar
Alan

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