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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18658 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18658)

Made me feel I can cope.

From the moment they answer the phone they made me feel calmer. They advised me on how to deal with my creditors. They explained all the different options I had so I could make an informed choice. They helped me go through my budget so the maximum amount could be paid to my creditors while still leaving me with some money for myself. Reviewed on: 22nd July 2021

Sensible and sensible

Have been handling our debt management plan for a few years now. They have always been there to listen and advise. Reviewed on: 22nd July 2021

Life changing life saving.

I fought and fought to get by, to survive, to pay the bills, to hide my problems. Within minutes of contacting Step Change I felt supported and could see a debt free future. It is not easy and needs hard work but for the first time I felt better about the mess I was responsible for and confident about the future. Reviewed on: 22nd July 2021

Best step ever.

Was struggling for so many years and Step Change help me. Reviewed on: 22nd July 2021

Life saver

Was in a turmoil with my debt one call changed that very friendly and efficient. Reviewed on: 22nd July 2021

Excellent support

A 1st class worry free service! Reviewed on: 22nd July 2021

From despair to hope for the future

I was recommended to approach StepChange after getting into credit card debt and with the prospect of reduced income in retirement. Their debt counsellor discussed the details with me, calmly and unemotionally, assuring me that I was not alone, but that StepChange could agree a payment plan with me, put it to my creditors, and that a plan could be agreed that all parties could accept. All I had to do was to fulfil my side of the bargain and accept that I had already seriously worsened my credit rating.my credit rating. Since then I have reduced the debt by 1200 pounds, and lived within my means, accepting that there are some things I can no longer afford. Without StepChange this would not have been possible Reviewed on: 22nd July 2021

Outstanding no one has beaten them

Amazing would highly recommend they are so great helped me and my partner I would say none out there are alike . Reviewed on: 22nd July 2021

Amazing Lifesavers

They ate the most amazing organisation, which deserves this award for all the people they've saved, mentally and financially. Reviewed on: 22nd July 2021

I wish I'd have gone there sooner

Completely saved my finances in all honesty & couldn't do anymore to help me Reviewed on: 22nd July 2021

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