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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 15,908 reviews, last reviewed 6th May 2026
38333% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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Latest highest rating:

5

Helpful, supportive problem solvers. I have been with StepChange for a while and they have been very helpful and supportive. If I have a query or a problem I can ring them and help me sor... Read more Reviewed on: 6th May 2026
Sheila McAninly's avatar
Sheila McAninly

Latest lowest rating:

1

Double redundancy Joined stepchange after being made redundant, then ha to rejoin after Covid because I was made redundant again. Always a great help - even when I app... Read more Reviewed on: 6th May 2026
Andrew's avatar
Andrew
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (15908)

Lifesaver

5
5 yrs ago I couldn’t see a way out of debt, but a phone call to Stepchange changed everything. A weight had lifted off my shoulders. Reviewed on: 8th July 2020
Sandra's avatar
Sandra

Highly recommend this Debt Management Service

5
Very helpful and expertly run service. Reviewed on: 8th July 2020
Alan's avatar
Alan

Excellent work and support

5
Very helful all the time I needed advice and support Reviewed on: 8th July 2020
Matilde's avatar
Matilde

Step change are the best

5
I was in debt quite a bit with payday loans and my wages couldn’t cover the pay back amounts. So in the end I went to step change and explained my situation and they were so helpful, sent a form out to fill which was easy to fill out. They got in touch with the payday loan companies and agreed with them different rates to pay back which they all are now. Any time I’ve had to call them they have been so helpful and polite and friendly. I would totally recommend them to anyone who has debt problems. Definitely the best debt change company out there. Reviewed on: 8th July 2020
Ben's avatar
Ben

Step change have been my saviours

5
They have helped me more than any words can express and I will be grateful to them for the rest of my life Reviewed on: 8th July 2020
Lorraine friend 's avatar
Lorraine friend

First class service

5
Turned our lives around, thought there was no light at the end of the tunnel,now we're nearly debt free. Reviewed on: 8th July 2020
Graham edge's avatar
Graham edge

Very helpful and friendly

5
I was very anxious and nervous about my debt but contacting step change was the best thing I did concerning my debt. Amazing service with excellent staff. I would be lost without them. Reviewed on: 8th July 2020
Carl's avatar
Carl

Absolute God Send

5
I was a post man who during the privatisation was put on reduces hours. When my children came along we were in such a bad state financially! I have now gone to being a debt advisor with Stepchange and have completely changed my life for the better! Reviewed on: 8th July 2020
Paul Anthony Lamb's avatar
Paul Anthony Lamb

Excellent service

5
Totally efficient,friendly and professional and also very helpful Reviewed on: 8th July 2020
Arun Dattani's avatar
Arun Dattani

Fantastic

5
Take all the pain and fear from money matters away Reviewed on: 8th July 2020
Mark Scott's avatar
Mark Scott

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